Want to visualize how customers actually experience your product or service? Insight7’s Customer Journey Maps template helps you turn real conversations into a clear, end-to-end view of the customer journey — from first touch to resolution.

Accessing the Customer Journey Maps Template #

Step 1: Go to Analyze → Templates

1. Log in to your Insight7 account at insight7.io

2. From your dashboard, click Analyze → Templates

Step 2: Choose “Customer Service”
Under Templates, you’ll see:

• Quality Assurance

• Onboarding

• Support Experience

• Retention & Loyalty

• Insights & Strategy

Select Insights & Strategy.

Step 3: Click “Create Customer Journey Maps”
You’ll find this option under the Insights & Strategy category.

Running the Analysis #

What it does:

• Maps real customer experiences from multiple touchpoints

• Highlights friction points, moments of delight, and emotional peaks

• Reveals the complete customer lifecycle using VOC (Voice of Customer) data

How to use it:

1. Upload your call recordings or transcripts

2. Click Run Analysis

3. View your automatically generated customer journey visualization

Tip: #

Use journey maps to improve onboarding, optimize support touchpoints, and identify the exact stages where customer satisfaction dips.