Changelog

Rep Skill Intelligence: See How Your Team’s Skills Improve Over Time When a team’s performance changes, managers see the result before they understand why: scores drop, complaints rise, deals get harder to close. Knowing performance dropped is only step one. Rep Skill Intelligence shows which skill changed, what behaviors are behind it, and where coaching should focus. What Does Rep Skill Intelligence Do? Rep Skill Intelligence is Insight7’s layer for

Coaching Programs: Recurring Communication Training for Your Team Between 50 and 60% of all knowledge work is communication. It’s how deals get closed, how angry customers get calmed down, how hard feedback lands or doesn’t. And almost nobody gets a real opportunity to get better at it. Training happens once – an onboarding week, an annual workshop, a manager who happens to be good at coaching – and then everyone

Your customer signal lives in too many places. Why customers are calling is in one report. Who’s at risk is in another tool. What customers are saying about the product gets surfaced in a Slack channel if you’re lucky, lost in call notes if you’re not. Each view is partial, and by the time you’ve stitched them together, the week is over and the picture is already stale. The Customer

Every time you want to practice a tough conversation – an interview, a closing call, a de-escalation, a hard piece of feedback – you start over. Set the context. Describe who’s on the other side. Explain what good looks like. Tell the AI what to score you on. By the time setup is done, you’ve lost the energy to practice. And the session rarely reflects the real moment you’re training

You hire a rep. The interview went well. Three weeks in, they can’t handle objections and freeze when customers push back. You’ve already invested pipeline and real conversations into someone who wasn’t ready. Or you’ve got a team ramping on a new product, and the only way to know who’s ready is to put them on live calls and hope for the best. What if every candidate, every new hire,

Most managers are working off assumptions. Who’s improving and who’s falling behind. And that assumption is usually right – until it isn’t. Until someone who seemed fine turns out to have been struggling for months, and you only find out because something went wrong. That’s a visibility problem. Your Team’s Training, All In One Place The Training Intelligence Dashboard sits right on your home screen, showing you exactly what’s happening

Great coaching happens in the moment. Your team makes a mistake, they get feedback immediately, and they improve before the next call. That’s how people actually get better. But that’s not how it works in reality. You’re reviewing last week’s calls while your team is already making the same mistakes today. By the time you’ve built the training session, the moment has passed. The cycle repeats itself endlessly. What if

Never miss what matters in your customer conversations again. The Problem with Reactive Monitoring You know something important just happened in a customer call. A competitor was mentioned. A pricing objection came up. A frustrated customer threatened to churn. But you only found out three days later during your weekly review. By then, it’s too late to act. We just launched Alert Workflows in Insight7 to fix that. The Real

Closing a deal in one call isn’t just efficient—in Financial Services, Healthcare, and similar industries, it’s often the only shot you get. The problem? Most teams can’t see why some calls close and others don’t. We just launched Revenue Intelligence in Insight7 to fix that. The Real Problem with One-Call-Close You know your conversion rate. But do you know where prospects actually drop off? Can you tell which rep behaviors