Changelog

This week brings a fix for a silent call-import issue that could leave new calls stuck while syncs still appeared

Ask growth questions in a chat interface, get follow-up emails drafted for your approval, and build a full course from

Coaching programs, practice from a phone browser, and a weekly digest that names the two criteria each agent needs work

This Week’s Highlight You can now click any detected behavior from the dashboard or a rep’s profile to see the

This Week’s Highlight Behavior and Skill Intelligence is now available for organizations with access. It detects observable behaviors across every

This Week’s Highlight Area managers can now receive a weekly email listing their reps’ lowest-scoring calls, complete with links to

Chat training now streams and branches in real time on the same engine as voice, evaluations process in the background

This Week’s Highlight The team invitation experience has been completely rebuilt. Clicking an invite link now opens a dedicated acceptance

This Week’s Highlight Agent scorecards are now powered by real evaluation data, giving supervisors and agents a clearer picture of

This Week’s Highlight Agent scores are now cleaner and more trustworthy with the new voicemail filter. Managers can view all