Insight7 is an AI platform that helps teams analyze calls, feedback, and meetings to uncover insights that drive sales, improve customer experience, and enhance coaching.

Who is Insight7 designed for?

Insight7 is built for sales, customer experience, and enablement teams who want to make data-driven decisions and improve performance through insight automation.

How does Insight7 work?

Insight7 connects with your existing tools to analyze conversations and feedback, automatically surfacing key themes, metrics, and recommendations.

Yes. Insight7 uses enterprise-grade encryption and complies with major data protection standards to keep customer information secure.

Faster answers for customers, better support from your team.

Queues grow, the same questions take up every shift, and only a sample of calls gets reviewed. Insight7 AI agents resolve routine requests end to end, and your team gets live guidance, scored calls and coaching for the rest.

insight7.io

AdaAI agent · live

6 calls 11 chats 4 emails

Leo’s order trackedResolved

Ava’s password resetResolved

Nina’s refund sentRefunded

Sam’s complaint to SarahLive Assist on

Kai’s visit rescheduledMoved

Jordan’s invoice resentSent

Features

Routine requests resolved by AI agents

Agents answer questions from your knowledge base and handle status checks, updates and rescheduling by phone, email or chat.

Ava · Reset my passwordChat · classifiedAccount

2Reset link sent and confirmedIdentity checked first

3Ticket #6120 closedNo person needed · 50sResolved

Your team guided on every call

Live Assist gives your agents answers, next steps and compliance reminders while the customer is on the line.

Greet Listen Resolve Close

Do next

Confirm Sam’s account with his postcode.

Say next

“I’m sorry about the wait. Let’s fix it now.”

Do next

Refund the $12 delivery fee (within policy).

Say next

“Is there anything else I can help with?”

Every conversation scored

Score every AI and human conversation for resolution, empathy and process, and see where customers get stuck.

Support scorecardAI agents

Team

Resolved first time92%78%

Empathy88%90%

Process followed99%83%

Customer effort90%76%

Coaching that sticks

Turn scored calls into coaching and roleplays, so new agents ramp faster and every agent keeps improving.

Handling an upset customerKai · support call52%

203:05“That’s just our policy, sorry.”

3Upset customer roleplayAssigned to KaiPractice

Frequently Asked Questions

Which requests should AI agents handle first?

Start with high-volume, repeatable requests and expand as agents prove themselves.

How do agents hand off to our team?

Complex requests reach the right person with the conversation summary attached, and Live Assist guides them from there.

How are conversations scored?

Against your own scorecard for resolution, empathy and process, with evidence from the transcript.

Does this replace our support team?

No. It takes repetitive volume off their plate so they can focus on complex conversations.

What do we need to get started?

A support channel, your knowledge base or FAQs, and helpdesk access. Most teams go live within 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”