AI customer service that answers every call, 24/7.

Queues grow, hold times climb, and your call center answers the same questions all day. Insight7 AI agents resolve common requests by phone, email and chat, and transfer the rest to the right team with full context.

insight7.io

Support queue · today

LeoWhere’s my order?Resolved

AvaChange my addressResolved

LenaCharged twiceTo Sarah

KaiMove my repair visitResolved

Resolved by Sev today212 of 230

Ticket #4821Resolved

Order status Summary

Leo’s order was held at the depot. Sev shared tracking: arriving Thursday.

Closed by Sev · 1m 40s

Ticket #4822Resolved

Account update Summary

Ava moved house. Sev updated her address and confirmed it by email.

Closed by Sev · 55s

Ticket #4823Routed

Billing Summary

Lena was charged twice for March. Sev checked both payments and routed it to billing.

With Sarah · summary attached

Ticket #4824Resolved

Reschedule Summary

Kai’s repair visit moved from Thursday to Friday, 10 am.

Closed by Sev · 1m 05s

Features

Instant answers from your knowledge base

Agents answer product, account and policy questions accurately on the first call, email or chat.

Ava · Can I return an opened item?Returns policy

Leo · Is Plus billed yearly?Pricing

Nina · How do I add a second user?Help centre

Sam · Do you deliver on Sundays?Delivery

Maya · Can I pause my plan?Plans

Jordan · How long do refunds take?Refunds policy

Issues resolved end to end

Agents classify every request, handle status checks, account updates and rescheduling, and close the ticket in your systems.

Kai · Move my repair visitEmail · classifiedReschedule

2Moved to Friday, 10 amCalendar updated · confirmation sent

3Ticket #4824 closedNo person needed · 1m 05sResolved

Live transfers with full context

Complex requests reach the right agent with the call summary attached. Live Assist guides them from there.

SevLena · charged twice

Technical

Billing · Sarah Accounts

Summary from Sev

IssueCharged twice for March, $45 each

CheckedBoth payments went through

Live AssistRefund the second $45 charge.

Guardrails you control

Decide what AI agents can handle and what always goes to a human. Go live when agents meet your accuracy threshold.

Order statusAI agentPerson

Account updatesAI agentPerson

Refunds over $100AI agentPerson

Upset customersAI agentPerson

Accuracy on 500 test conversations96%

Frequently Asked Questions

What is AI customer service?

AI customer service uses AI voice and chat agents to answer customer questions and resolve common issues instantly, transferring complex requests to human agents.

Which requests can AI agents handle?

Start with high-volume, repeatable requests such as status checks and account updates, and expand as agents prove themselves.

How is an AI voice agent different from an IVR?

An IVR makes callers navigate fixed menus. Insight7 AI voice agents let callers say what they need in their own words and resolve it directly.

How does the agent know our policies?

It draws on your AI Knowledge Base, so answers update as your policies change.

What about upset customers?

Agents detect frustration and transfer the call to a human right away, with context.

Does this replace our call center team?

It takes repetitive call volume off their plate so they can focus on complex conversations.

What do we need to get started?

A phone line, email or chat channel, your knowledge base or FAQs, and ticketing system access. Most teams go live within 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”