An AI phone agent that takes every order, 24/7.

Missed calls and unread order emails become missed orders, and manual entry creates errors at delivery. Insight7 AI agents take, confirm and log orders by phone, email or chat, straight into your systems.

insight7.io

SevOrder line · Noah

“4 bags of rice and 6 oils, please.”

“Done. Paper cups are on offer, 500 for $32. Add some?”

“Yes, add them.”

Order #10482BuildingConfirmed

Rice, 50 kg bag× 4$152

Vegetable oil, 5 L× 6$72

Paper cups, 500× 1$32

StockAll in stock

DeliveryTuesday, 10 am

Total$224

Total$256

Features

An order line that always answers

Agents answer every order call and chat instantly and process every order email as it arrives, including after hours and at peak times.

Order calls, chats and emails · todayAll answered

After hours After hours

12 am6 am12 pm6 pm

54 after hours64 at the lunch peak0 missed

Accurate orders, entered automatically

Agents read order emails and take orders on calls and chats, check catalog, pricing and stock, then write the order to your ERP or order system.

Kai · Corner storeOrder by email · 7:42 am

“Hi, please send 10 packs of water, 20 bags of sugar and 5 flour. Thanks, Kai”

Bottled water, 24 pack× 10$60In stock

Sugar, 1 kg× 20$24In stock

Flour, 25 kg× 5$1103 now, 2 Fri

Order #10483Written to your ERPSynced

Confirmation and payment on the call

Agents suggest add-ons, confirm delivery details, take payment, and send a confirmation by email or chat before the call ends.

Order confirmedSent to Noah by SMS · during the call

Rice, 50 kg bag× 4$152

Vegetable oil, 5 L× 6$72

Paper cups, 500Added on the call$32

DeliveryTuesday, 10 am · 14 Park Road

Payment$256 · card ending 42

Paid

Tested against your catalog

Simulate order calls and edge cases before launch, and set approval rules for discounts and credit limits.

Item out of stockOffers the closest substitute

Unclear item nameAsks which one they mean

Order over credit limitSent to Sarah to approveApproval

Discount over 10%Needs a manager’s approvalApproval

Passed 248 of 250 simulated orders99%

Frequently Asked Questions

What is AI order taking?

AI order taking uses AI voice and chat agents to take customer orders, check pricing and stock, and enter orders directly into your systems.

Can AI agents handle large catalogs?

Yes. Agents work from your live catalog and ask clarifying questions when a request is unclear.

Can it process orders that arrive by email?

Yes. Agents read each order email, pull out the items, quantities and delivery details, check them against your catalog and stock, and write the order to your ERP. If something is unclear, the agent replies to ask.

Does it work for distributor and dealer orders?

Yes. Agents recognize returning accounts and apply their pricing and credit terms.

Can customers change or cancel orders?

Yes, within your rules. Anything outside them goes to your team.

Do your AI voice agents speak local languages?

Yes. Agents speak Pidgin, Yoruba, Hausa and Igbo, with local hosting available.

What do we need to get started?

Your catalog and pricing, ERP or order system access, and an order line. Most teams go live within 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”