Sell and serve every shopper,
without growing your team.

Order calls go unanswered at peak times, “where’s my order?” fills the queue, and lapsed shoppers never hear from you. Insight7 AI agents take orders, resolve requests and win shoppers back by phone, chat and email.

insight7.io

AdaChat · Ava

“Do you have the white sneakers in a 42?”

“Yes, 3 left. Add the matching socks for $8?”

“Yes, both please.”

Order #20517BuildingConfirmed

White sneakers, size 42× 1$95

Sports socks, 3 pack× 1$8

StockIn stock, 3 left

DeliveryTomorrow by 6 pm

Total$95

Total$103

Features

Orders taken around the clock

Agents answer every order call and chat, check stock and pricing, take payment, and write the order to your store or ERP.

Order calls and chats · sale dayAll answered

After hours After hours

12 am6 am12 pm6 pm

158 after hours72 at the evening peak0 missed

Order questions resolved instantly

Agents handle order status, delivery changes, returns and refunds within your policy, and close the ticket in your helpdesk.

Ava · where’s my order?Tracking sent

Leo · return a jacketLabel sent

Nina · change delivery addressUpdated

Sam · refund over $500To your team

Jordan · item arrived damagedRefunded

Lena · cancel my orderCancelled

Shoppers won back

Agents follow up on abandoned carts and lapsed customers with offers based on what they bought and when they stopped.

Maya · left her cart$86 · 2 hours agoAbandoned

2“Still deciding? Delivery is free if you order today.”

3Ordered $86Same eveningWon back

Every conversation scored

Score every conversation, AI or human, against your service standards, and coach your team on the calls that matter.

Returns policy explainedKai · support call48%

202:36“I’m not sure, maybe 14 days?”

3Returns policy roleplayAssigned to KaiPractice

Frequently Asked Questions

Which systems does it connect to?

Your store platform, helpdesk, CRM and ERP. Orders and tickets are written back automatically.

Can agents handle returns and refunds?

Yes, within the rules you set. Anything outside them goes to your team with the full conversation.

What happens on our busiest days?

Agents answer every call and chat at once, so sales days and holidays don’t create queues.

Will shoppers know they are talking to AI?

Agents disclose according to your policy and local regulations. Shoppers can ask for a person at any time.

What do we need to get started?

Your catalog and policies, access to your store platform and helpdesk, and a phone or chat line. Most teams go live within 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”