Answer every patient, book every visit,
and keep care on schedule.

Phone lines stay busy, no-shows leave gaps in the schedule, and follow-ups slip between visits. Insight7 AI agents book appointments, send reminders and answer patient questions, and every conversation is checked against your protocols.

insight7.io

AdaCall with Maya · 03:40

Patient verifiedDate of birth 00:35

Appointment bookedThu 3:30 pm 01:20

Preparation sentBy SMS 02:45

Reminder setWed 9 am 03:40

MayaPatient record

VerifiedYes

Next visit—Thu 3:30 pm

Preparation—Sent

Reminder—Wed 9 am

Features

Every patient call answered

Agents answer calls and chats around the clock, book, move or cancel appointments, and answer questions about hours, locations and preparation.

Maya · book a physio visitBooked

Leo · clinic hours on SaturdayAnswered

Ava · move her appointmentMoved

Noah · how to prepare for a scanSent

Lena · parking at the clinicAnswered

Kai · cancel Friday’s visitCancelled

Fewer no-shows and missed follow-ups

Agents remind patients before each visit, confirm attendance, and follow up after care to book what comes next.

Noah · scan on FridayReminder 2 days beforeReminder

2“Your scan is Friday at 9. No food after midnight.”

3Attended, results visit bookedNext Tuesday, 11 amKept

Sensitive moments go to your team

Clinical questions, urgent symptoms and upset patients go straight to your staff, with the conversation summary attached.

AdaLeo · clinical question

Front desk

Nurse line · Sarah Billing

Summary from Ada

QuestionNew symptoms since Monday’s visit

RecordNext visit in 3 weeks

Live AssistOffer a nurse call back today.

Every conversation meets your standards

Score every call for empathy, protocol and privacy, and coach staff with Live Assist and roleplays.

Ava · Front desk callScored just now84%

Did wellVerified identity before sharing details00:40

Did wellExplained the preparation clearly02:15

To fixDidn’t offer an earlier slot03:30

Frequently Asked Questions

Is it HIPAA compliant?

Yes. Insight7 is HIPAA compliant and SOC 2 Type II certified, with PHI redaction and encryption at rest and in transit.

Will agents give medical advice?

No. Agents handle scheduling, reminders and general questions. Clinical questions go to your staff.

What happens with urgent calls?

The agent recognizes urgent situations and transfers the caller to your team right away, or gives your emergency instructions.

Can it handle several clinics or departments?

Yes. Agents know each location’s hours, providers and services, and book into the right calendar.

What do we need to get started?

Your services and policies, scheduling system access, and a phone line. Most teams go live within 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”