Replace the 2% sample with 100% coverage

Most QA programs only review a handful of calls per agent per month. Insight7 evaluates every call against your scorecard, surfaces the ones that need human review, and frees your QA team to coach instead of grade.

insight7.io

Features

AI scoring on every call, every time

No sampling. No bias. Every conversation gets scored against your QA rubric within minutes of the call ending.

Risk based queue for human review

Analysts spend their hours on the calls that matter most: high score variance, flagged behavior, regulatory exceptions. Routine calls get scored, approved, and closed automatically.

Calibration that stays sharp

Inter-rater reliability used to take weeks of meetings. Insight7 surfaces score disagreements between AI and human, between analysts, between teams. Calibration sessions move from debate to decision.

Coaching tied to every score

QA scores stop being a report and start being a coaching plan. Every score links to the call moments and the practice scenarios that close the gap.

Frequently Asked Questions

Insight7 Compliance & QA FAQ

How does AI scoring compare to manual QA accuracy?

Most teams reach 85 to 95% agreement with senior QA leads inside two weeks. After that, AI catches things humans miss because of fatigue or sampling.

Can analysts still override AI scores?

Yes, and we encourage it. Overrides feed back into the model and improve future accuracy. Analysts stay in control of the standard.

Will it work for our compliance specific QA?

Yes. Build rules for FINRA, MiFID II, HIPAA, TCPA, and your internal policies. Compliance violations are flagged automatically and routed for analyst review.

How does this affect our QA team headcount?

Most teams keep their QA team size the same and shift them from grading to calibrating, coaching, and acting on the trends. Higher value work, same people.

Can we run multiple rubrics in parallel?

Yes. Different scorecards by team, channel, segment, or compliance context. Each scored independently.

Hear from our customers

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”