Automate Quality Assurance at Scale

Evaluate 100% of your calls, uncover performance gaps instantly, and ensure consistent quality — without manual reviews.

Key Benefits

Smart QA Without the Manual Work

Automatically evaluate every call against
your custom QA benchmarks and scoring rubrics.

Pinpoint Quality Issues Instantly

Surface trends and agent performance insights across
dimensions like clarity, compliance, empathy, and resolution.

Track QA Performance Over Time

Visual dashboards make it easy to monitor progress,
flag risks, and report on team-wide or individual metrics.

Stay Secure and Compliant

Built-in redaction and data handling ensures
you stay audit-ready and privacy-compliant.

How it Works

Upload Calls Securely

From any VoIP or storage system – Google Drive, AWS, Zoom, Google Meet, OneDrive and more.

Automated Evaluation Engine

Each call is transcribed, evaluated and scored using your QA benchmarks – instantly and accurately.

Spot Issues, Take Action

Use AI-powered insights to fix quality gaps, enforce standards, and make confident decisions.

Loved by 500+ insights and customer-facing teams

Hear from our customers

“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”

“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”

“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”

“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”

“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”