Starting today, any business in Nigeria can use Insight7 Voice AI Agents to call and answer customers in English, Pidgin, Yoruba, Hausa and Igbo.
We’ve spent the past few months running campaigns with Nigerian lenders, banks and service businesses. A microcredit lender used the agents to verify borrowers before disbursing loans, and a consumer lender used them to bring back borrowers who had abandoned their applications.
Three things came up again and again. The calls that matter most are the ones teams never get to: the application stuck at KYC, the repayment due on Friday, the customer who went quiet in March. Customers rarely stay in one language for a whole call. And in lending, the rules on when and how you call aren’t optional.
The version launching today is built around all three.
What you can do with it
- Finish stalled applications. Call customers who stopped at onboarding or KYC, find out what went wrong, and help them finish while they’re rding and KYC completion](https://insight7.io/nigeria/onboarding-kyc-completion/)
- Collect repayments politely. Remind customers before and after a due date, and end each call with a payment date the customer has agreed to. AI collections calls
- Verify before you disburse. Confirm a borrower’s details on a short call before any money goes out. [Loan verification calls](https://insigcation-calls/)
- Win back quiet customers. Ask customers who stopped transacting what changed, and give them a reason to come back. Dormant customer reactivation
- Answer the phone. Handle support, renewal, appointment and[feedback](https://insight7.io/nigeria/customer-feedback-calls/) calls.
Built for Nigerian customers
They speak the way your customers speak. Every agent speaks English, and you choose which of Pidgin, Yoruba, Hausa and Igbo each campaign offers. If a customer switches language halfway through a call, the agent switches with them.
They follow your calling rules. Each campaign has its own rules: the hours it can call, how often it tries again, and what it must and must nt includes no debt-recovery calls between 9pm and 8am without the customer’s consent, and never contacting a customer’s family, friends oremployer.
Your data can stay in Nigeria. Local hosting in Nigeria is available on demand, and Insight7 is SOC 2 Type II, HIPAA and GDPR compliant. Every call is recorded and transcribed, so you can check exactly what was said.
How to get started
- Pick a list. Book a demo and tell us which customers your team never gets round to calling.
- Describe the calls. Write one sentence, like “Call everyone whose application stalled at KYC this week and help them finish it.” Insight7 stions and the rules, and you edit them in plain words.
- Test it yourself. Call the agent before anyone else does. No customer hears it until you’ve approved it.
- Go live. Run the campaign once, on a schedule, or whenever your systems flag a customer. Every conversation comes back in one report, withperson at the top.
Frequently asked questions
Which languages do the agents speak?
English, Nigerian Pidgin, Yoruba, Hausa and Igbo. You choose which ones each campaign offers, and the agent follows cue mid-call.
Do the agents make calls or answer them?
Both. They run outbound campaigns and answer inbound calls.
What happens when a customer needs a person?
The agent hands the call to your team with a summary of what was said, so the customer doesn’t have to repeat the
How long does it take to go live?
Most teams are live in about two weeks, including script review and test calls.
Talk to us
If there’s a list your team never gets to, we’d like to hear about it. Book a demo and weilt for it, in the languages your customers speak, or read more about Voice AI Agents for Nigeria.
Voice AI Agents launched globally in October. Read the launch announcement.
