Your customers start in English and finish in Pidgin, or the other way round. Insight7 AI voice agents follow them, keep every promise and disclosure clear, and bring in your team when a person is needed.
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TundeLagos · switched to Pidgin“No wahala. Make I shift am to Wednesday?”
AmaraPort Harcourt“Your rider go reach by two o’clock. You dey house?”
ChidiWarri · data plan“Your plan don finish. Make I renew am for you?”
NgoziBenin City“No wahala. I go connect you to Folake now.”
Customers greet in English, explain in Pidgin and read numbers back in English. Agents follow every switch on the same call, and you can test the switch before launch.
“Abeg, my salary never land.”Pidgin“I don pay” means “I have paid”, but an English speech model can hear “I don’t pay”. Insight7 scores the meaning of each call, so a spelling difference doesn’t change the result.
“I don pay am since Monday.”Already paid“I go pay on Friday.”Will pay Fri“Abeg call me back for evening.”Callback 6 pm“Na wrong number una dey call.”Wrong number
“Make I talk to person.”To Folake
“The parcel don land, thank you.”DeliveredRepayment reminders, delivery confirmations, plan renewals and order confirmation. Each can open in English and offer Pidgin, so nobody is pushed into a language they didn’t choose.
Agents say who is calling, why and what happens next, plainly, in both languages. No overplayed accent, no slang in a disclosure, and a Pidgin speaker approves the script before launch.
Yes. Insight7 AI voice agents speak Nigerian Pidgin and English, and they also speak Yoruba, Hausa and Igbo. A native speaker reviews your script before launch.
The agent follows the customer into Pidgin and keeps working toward the same goal. The outcome, summary and CRM update are the same whichever language the call ended in.
Insight7 scores calls on meaning, such as a promise to pay or a request for a callback, so spelling differences in the transcript don’t change the result. Before launch you can test the agent on simulated Pidgin calls and listen to every result.
Yes, if the customer chooses it. Calling hours, contact limits and required disclosures apply in every language, and hardship cases and disputes go to your team. See AI collections calls for Nigerian lenders.
Yes. Agents follow your talk tracks and policies in each language. Write the Pidgin version with a native speaker, and the agent keeps to it.
Local hosting in Nigeria is available. Insight7 is SOC 2 Type II and HIPAA compliant.
Typical go-live is 2 weeks, including script review and test calls.
