Renew more policies and plans before they lapse.

Insight7 AI voice agents call every customer before their renewal date, in their language, answer their questions and send a payment link on the call.

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Ada · Renewals1,860 renewals due this month

This monthWhy not

Customers called

Renewed on the call34%

Will renew by the date27%

Wants a change11%

Not renewing9%

Reasons for not renewing

Price38%

Switched provider21%

No longer needed19%

Service problem14%

Features

A call before the due date, not after

Agents call 14 and 3 days before renewal, or on the days you choose, and send a payment link through your gateway.

Mrs Bisi · motor policy due FridayCalled 9:30 · in EnglishDue soon

2“₦48,000 renews it on Friday. Want the link?”

Paid ₦48,000Policy renewed 9:34Renewed

Policies, plans and subscriptions

Insurance, internet and TV plans, memberships and school fees, each called in the customer’s language with their own plan and price.

Tunde · health plan · PidginRenewed

Chidi · motor policy · HausaWill pay Fri

Ngozi · internet plan · IgboWants upgrade

Emeka · gym membership · EnglishPrice

Bisi · life policy · YorubaRenewed

Kunle · TV plan · PidginRenewed

Upgrades and claims go to your team

When a customer wants a different plan or has a claim question, your team gets the call with a summary.

“Can I move to the bigger plan?”Ngozi · internet plan · in EnglishUpgrade

2“Yes. I’ll pass you to Folake to set it up.”

Folake upgraded Ngozi’s planFrom the next billing dateUpgraded

Offers within your limits

You set the offers and how often customers are called. Customers who leave say why, and you can win them back later.

Offer monthly paymentsOffer

Keep last year’s price for loyal customersOffer

Two calls at most per renewalLimit

Never call opted-out customersLimit

Tested on 50 simulated callsIn policy

Frequently Asked Questions

What can the agent renew?

Insurance policies, internet and TV plans, memberships, subscriptions and other recurring plans.

When does the agent call?

Before the renewal date, for example 14 and 3 days before. You choose the days and hours.

Can the customer pay on the call?

The agent sends a secure link through your payment gateway, and your system updates when the payment lands.

What if the customer wants to change their plan?

The agent passes them to your team with a summary.

What if they don’t want to renew?

The agent logs the reason. If they ask not to be called again, they come off the list.

Which languages do the agents speak?

English, Pidgin, Yoruba, Hausa and Igbo.

How long does it take to go live?

About 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”