Hear from every customer, not just the angry ones.

Insight7 AI voice agents call customers after a loan, delivery or visit, in their language, ask how it went and show you what they say across every call.

Get a Demo

insight7.io

Ada · Feedback2,400 customers this week

This weekTop issues

How customers felt

Very happy46%

Happy31%

Neutral13%

Unhappy10%

What customers complained about

Delivery time34%

App problems26%

Charges21%

Staff12%

Features

A call after every loan, delivery or visit

Agents call soon after, ask a few short questions and log the score and the reason in the customer’s own words.

Kunle · delivery arrived 2pmCalled 5pm · in PidginFeedback

2“How did the delivery go, out of 5?”

“4. The rider came late.”Reason: delivery timeScored 4

Unhappy customers reach your team

When a customer is unhappy, your team gets a summary and calls back before they leave.

“They charged me twice.”Efe · in EnglishUnhappy

2“I’m sorry. Folake will call you today.”

Folake refunded the chargeSame dayResolved

See why, by branch and product

Compare scores across branches, products and agents, and see the reasons behind them.

Satisfaction by branch

Lagos

Abuja

Delivered on time82%64%

Staff were helpful91%85%

App worked74%70%

Would recommend88%76%

Short calls customers don’t mind

You choose the questions and how often customers are called. The agent never sells on a feedback call.

Three questions, under two minutesRule

Ask in the customer’s languageRule

One call per customer per monthLimit

Never sell on a feedback callLimit

Tested on 50 simulated callsIn policy

Frequently Asked Questions

Who is this for?

Banks, lenders, delivery companies, clinics and any business that wants to hear from every customer.

What does the agent ask?

The questions you choose, such as a score out of 5 and why. Calls take about two minutes.

How is this different from an SMS survey?

Customers answer in their own words and their own language, and the agent can ask why.

What happens when a customer is unhappy?

Your team gets a summary the same day, so someone can call back.

Where do I see the results?

In Insight7, with scores and reasons by branch, product and agent, across every call.

Which languages do the agents speak?

English, Pidgin, Yoruba, Hausa and Igbo.

How long does it take to go live?

About 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”