Insight7 AI voice agents pick up every call, day and night, resolve the common questions and pass the rest to your team with a summary, so customers don’t repeat themselves.
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Tunde · transfer pending · PidginAnswered
Bisi · statement request · YorubaSent by email
Chidi · wrong debit · HausaTo Folake
Ngozi · can’t log in · IgboReset link sent
Emeka · complaint · EnglishComplaint logged
Kunle · branch hours · PidginAnsweredEvery call is answered straight away, including nights, weekends and salary week.
Amara · 11:48 pmAsking about a pending transfer · in EnglishAnsweredResolved in 2 minutesReference sent by SMSResolvedAgents answer from your FAQs, policies and account data. If the answer isn’t there, they say so and pass the call on.
Complaints get an ID on the call and go to your team with the transcript, so you can acknowledge them within the CBN’s 24 hours.
“I was debited twice.”Emeka · 2:14 pm · in EnglishComplaint
Folake has itTranscript and summary attachedTo FolakeEvery call, AI or human, is tagged and scored, so you can fix what drives calls at the source.
Your teamAnything in the content you approve, such as transfer status, fees, statements, card and login help, and opening hours.
Yes. It answers every call, at any hour.
The agent logs the complaint, reads the ID back to the customer and passes it to your team with the transcript.
The agent transfers the call with a summary, so the customer doesn’t repeat themselves.
Yes. The agent follows them between English, Pidgin, Yoruba, Hausa and Igbo.
Insight7 is SOC 2 Type II and HIPAA compliant. The agent verifies callers before sharing account details.
About 2 weeks.
