Turn sign-ups into funded accounts.

Insight7 AI voice agents call every customer who stops at BVN, NIN, ID upload or first deposit, in their language, find out what got in the way and send a link to finish.

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insight7.io

Ada · Onboarding860 stuck this week

Where they stoppedAfter the call

Unfinished sign-ups

BVN check34%

ID upload29%

Selfie15%

First deposit22%

Customers called

Reached71%

Finished KYC38%

Funded the account19%

Asked for a person12%

Features

A call within the hour, not another email

When a customer stops, the agent calls while they still remember why they signed up, and asks what got in the way.

Amara · stopped at ID uploadCalled 10:52 · in EnglishStuck

2“Your ID didn’t upload. Want a new link?”

“Yes, my camera kept failing.”Link sent · ID uploaded 10:58Verified

Every KYC step, explained in their language

BVN, NIN, selfie and address checks, explained in English, Pidgin, Yoruba, Hausa or Igbo. Anything the agent can’t fix goes to your team.

Tunde · BVN not linked · PidginFixed

Bisi · selfie failed · YorubaVerified

Chidi · no NIN yet · HausaCall back Fri

Ngozi · ID upload · IgboVerified

Emeka · name mismatch · EnglishTo Folake

Kunle · no first deposit · PidginFunded

Calls customers can trust

Customers are wary of calls about their bank details, and they should be. Agents say who is calling, never ask for secrets and send links only from your own domain.

Never ask for a PIN, password or OTPRule

Name the company and the reason firstRule

Links only from your own domainRule

Two calls at most per customerLimit

Tested on 50 simulated callsIn policy

See which step loses the most people

Every reason is counted, with the calls behind it. Fix the worst step, then call those customers back.

1ID upload · 246 customersTop reason this weekRising

2Weekly report to productWith call clips for each step

Folake shipped a camera fixThose 246 get a call todayFollow-up set

Frequently Asked Questions

Why do customers drop off during onboarding?

Often a BVN or NIN that won’t verify, an ID or selfie that won’t upload, or not knowing what to do next. The calls show which reasons apply to you.

Can the agent complete KYC on the call?

No. It explains the step, answers questions and sends a secure link. The checks run in your own system.

Will the agent ask for a PIN, password or OTP?

Never. You decide which details, if any, it may confirm.

When does the agent call?

You choose, for example within an hour of a missed step, and only during the hours you set.

What if the customer needs a person?

The agent hands the call to your team with a summary.

Which languages do the agents speak?

English, Pidgin, Yoruba, Hausa and Igbo.

How long does it take to go live?

About 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”