In the South West, how you greet a customer decides how the rest of the call goes. Insight7 AI voice agents speak Yoruba and English, use the respect your customers expect, and finish the job on the same call.
Get a Demo“Ẹ káàárọ̀ ma. Ada ni orúkọ mi. Ṣé àsìkò yìí dára fún yín?”
“Ẹ káàsán ma. Ada ni orúkọ mi. Ṣé àsìkò yìí dára fún yín?”
“Ẹ kúùrọ̀lẹ́ ma. Ada ni orúkọ mi. Ṣé àsìkò yìí dára fún yín?”
Older customers get the respectful “ẹ” form, and the greeting changes with the time of day. Agents set both from the call time and the customer record, so the call doesn’t go wrong in the first five seconds.
In Lagos, customers mix English into Yoruba word by word, and tone alone can change a word’s meaning. Test your agent on mixed calls before launch, and score each call on its outcome.
Mixes English into every sentencePassed
Answers only in YorubaPassed
Gives the amount in EnglishPassed
Speaks with an Ijebu accentNeeds work
Asks for English halfwayPassed
Asks for a person twicePassedBank and microfinance follow-ups, clinic reminders, insurance renewals and retail reorders, for customers who trust Yoruba most when money or health is on the line.
Calling hours, contact limits and disclosures apply to Yoruba calls exactly as they do to English ones. Every call is scored against your rules, and your compliance team reads the result in English.
Yes. Insight7 AI voice agents speak Yoruba and English, as well as Pidgin, Hausa and Igbo. A native speaker reviews your Yoruba script before launch.
Yes. Agents use the respectful “ẹ” form by default and choose the greeting from the time of the call. You can change this in the script.
Yes. Agents follow customers who mix English into Yoruba, which is common in Lagos. You can test mixed-language calls before any customer is called.
Agents speak Standard Yoruba, the variety used in schools, radio and television. Tell us if your customers are mostly in one area, and we will test with speakers from there.
Yes. Every call is scored against the same scripts, disclosures and rules, and your team sees the result in English.
Yes. Insight7 is SOC 2 Type II and HIPAA compliant, and local hosting in Nigeria is available.
Typical go-live is 2 weeks, including script review and test calls.
