GAINESVILLE, FLA, October 15, 2026 – Insight7, a leading developer of AI-powered contact center solutions, today announced the official launch of Voice AI, a platform that helps businesses proactively engage customers, automate routine interactions, and complete customer-facing workflows through AI-powered voice agents.

While many businesses are exploring voice AI to automate customer support and reduce call center costs, Insight7 sees a broader opportunity: reducing the effort customers spend chasing updates, resolving issues, and completing routine tasks. By proactively handling payment reminders, application follow-ups, and customer requests, Insight7 Voice AI helps businesses resolve needs before customers have to call.

“People often think about voice AI as a way to handle customer complaints without hiring more people. We see a bigger opportunity: helping businesses take back the work and burden from their customers,” said Odun Odubanjo, CEO and Co-founder of Insight7. “That means reminding customers about payments before they’re overdue, following up on applications before they go cold, and resolving requests without making customers chase your team. The goal isn’t just to automate conversations. It’s to get work done for customers and businesses.”

Key Features:

  • Inbound and Outbound AI Voice Agents: Handle customer calls and run proactive campaigns for payment reminders, collections, lead follow-ups, appointment scheduling, customer reactivation, and other repeatable workflows.
  • Automated Workflow Execution: Go beyond answering questions to book appointments, process payments through existing payment gateways, update CRM records, and close out customer requests.
  • Context-Aware Customer Conversations: Use customer information and interaction history to personalize conversations and maintain continuity across interactions.
  • Human Handoff: Transfer conversations to the appropriate team member when human judgment or intervention is needed, with a conversation summary that preserves context.
  • Multilingual Support: Engage customers in English, Nigerian Pidgin, and other supported Nigerian languages, helping businesses communicate effectively with diverse customer populations.
  • Testing and Governance: Simulate customer conversations, test difficult scenarios, configure compliance rules for consent, disclosure, and calling hours, and deploy agents when they meet defined accuracy thresholds.

Transforming Customer Operations Across Critical Use Cases

Insight7 Voice AI helps businesses automate customer interactions and improve efficiency across sales, collections, and support:

  • Sales Conversion: Improve lead response times and reduce lost opportunities by engaging prospects while interest is high.
  • Payment Collections: Remind customers before due dates, follow up on overdue accounts, recover failed transactions, and facilitate payments during calls.
  • Customer Support: Answer routine questions, resolve common issues, and route more complex requests to human agents.
  • Customer Growth and Retention: Strengthen customer relationships, increase engagement, and identify opportunities for retention and account growth.
  • Order Taking and Appointment Booking: Reduce administrative workloads and improve customer convenience by automating routine transactions and scheduling.

Built for Performance and Control

The launch of Insight7 Voice AI expands the company’s existing AI contact center platform, into customer-facing automation. By bringing AI voice agents, automated interaction evaluation, real-time guidance, and AI-powered training together, Insight7 enables businesses to manage both automated and human-led customer conversations within a unified platform.

This approach allows businesses to scale customer operations while maintaining consistent quality standards, tracking performance, and retaining human oversight where it matters.

Insight7 has already successfully deployed Voice AI in customer engagement campaigns for financial services organizations. Building on these early deployments, the company is now making Insight7 Voice AI available to businesses seeking to scale customer engagement, improve operational efficiency, and drive growth.

ABOUT INSIGHT7

Insight7 is the developer of an AI-powered contact center platform built to help businesses automate customer interactions and improve team performance. Insight7 combines AI voice and chat agents, conversation intelligence, workflow automation, and AI-powered coaching. The platform helps organizations scale customer operations, maintain consistent quality standards, and drive measurable business outcomes. Founded by former Shopify product leader Odun Odubanjo, Insight7 is based in Gainesville, Florida, with a globally distributed team. Learn more at www.insight7.io.