Insight7 Launches AI Coaching & Roleplay: On-Demand Practice for Workplace Communication

GAINESVILLE, FLA, January 14, 2026 — Insight7, a leading developer of conversational intelligence solutions, today announced the official launch of AI Coaching & Roleplay, an AI-powered practice platform that helps sales professionals, customer support representatives, managers, and leaders develop critical communication skills through realistic conversation simulations and instant, data-driven feedback. Whether the objective is mastering discovery calls, handling difficult customer situations, delivering performance reviews, or practicing executive presence, AI Coaching & Roleplay supports a wide range of use cases and adapts to the unique development needs of each role.

Unlike traditional coaching models that rely on manager availability and subjective feedback, or expensive simulation tools designed for enterprise-scale training programs, AI Coaching & Roleplay is an accessible, template-driven solution built for growing teams. The platform uses dynamic AI personas that engage in realistic, unscripted conversations, automatically evaluating communication effectiveness and providing instant coaching tied to specific conversation moments. It delivers value across roles by providing unlimited, on-demand practice environments where skill development happens on each individual’s schedule, not their manager’s calendar.

“There’s a fundamental disconnect between how organizations want to develop their people and the limitations of traditional coaching,” said Odun Odubanjo, CEO and Co-founder at Insight7. “Teams don’t need another tool that replaces human judgment with black-box AI. They need accessible practice environments that build real skills through repetition and objective feedback. Our platform delivers exactly that – AI that accelerates human skill development rather than attempting to replace human coaches.”

Key Features and Capabilities

• AI-Powered Roleplay Simulations: Engage in realistic, unscripted conversations with dynamic AI personas that adapt in real time based on communication style and responses.
• Automated Coaching & Skill Evaluation: Receive instant, objective feedback on empathy, active listening, questioning, tone, clarity, and goal achievement tied to specific conversation moments.
• Scenario Libraries: Access prebuilt templates for common situations including objection handling, complaint resolution, discovery calls, negotiation, and feedback delivery.
• Performance Dashboards: Visualize individual and team-level skill progression over time with objective behavioral data and improvement tracking.
• Multilingual Support: Practice and evaluate conversations in multiple languages to support global teams and diverse customer bases.

Transforming Skill Development Across Critical Use Cases

Insight7’s AI Coaching platform serves a wide range of applications for customer-facing teams and organizational leaders:

• Sales Teams practice discovery calls, objection handling, and closing conversations in risk-free environments, accelerating ramp time and building confidence before live prospect interactions.
• Customer Support and Success Teams rehearse difficult scenarios including complaint resolution, de-escalation, relationship-building, and renewal conversations, improving customer satisfaction and retention without risking customer relationships.
• Leaders and Managers practice delivering difficult feedback, conducting performance conversations, navigating conflict resolution, and building executive presence for high-stakes communication situations.
• Enablement and L&D Teams scale consistent, high-quality coaching across distributed teams, standardize training programs, and measure skill development with objective performance data rather than subjective manager assessments.

AI Coaching & Roleplay is available immediately for organizations of all sizes. Teams interested in learning more can visit Insight7.

ABOUT INSIGHT7

Insight7 is the developer of AI-powered conversation intelligence and coaching platforms built for modern workplace teams. From Call Analytics for extracting insights from customer conversations to AI Coaching & Roleplay for accelerating skill development, Insight7 helps organizations turn conversations into revenue and people growth. Built for everyday business users, the platform empowers teams to standardize training, scale coaching, and drive measurable performance improvement. Founded by former Shopify product leader Odun Odubanjo, Insight7 is based in Gainesville, Florida, with a globally distributed team. Learn more at www.insight7.io