AI Call Analysis: 8 Best Tools for Recording & Analyzing Customer Calls 
Every business thrives on understanding its customers. But let's be honest, those countless hours of…
Bella WilliamsAugust 26, 2025
Customer Insights: Why Companies Struggle – With Sandra Cruz 
Everyone talks about “being customer centric.” But few know how to turn that talk into…
Kehinde FatosaSeptember 1, 2025
Turn Your Customer Complaints Into Revenue – With Sandra Cruz
Before you introduce a new process, launch a tool, or rework your onboarding playbook, ask…
Kehinde FatosaJuly 9, 2025
Mastering the 15 Minute Client Intake Call 
In the fast paced world of client services, the initial intake call is more than…
Clinton FolaranmiJuly 29, 2025
The 3 Layer Framework for Turning Customer Conversations into Business Decisions
Most teams don’t have a data problem. They have a signal extraction problem. Especially when…
Kehinde FatosaAugust 26, 2025
3 Questions to Ask in Onboarding Calls to Ensure Customer Success
Getting new customers onboarded isn’t just a routine task, it’s a critical moment that sets…
Kehinde FatosaJuly 10, 2025
Customer Insights and CX Strategy To Boost Profitability With Camilla Ferreira – Part 2
When we think about customer support, it’s often labeled a cost center, a necessary expense…
Kehinde FatosaJuly 29, 2025
Unlock Business Growth with Conversational Data Insights
In today’s data driven world, businesses have an untapped resource that often goes overlooked: the…
Kehinde FatosaJuly 11, 2025
Customer Insights and CX Strategy To Boost Profitability With Camilla Ferreira
When the pandemic hit, Uber Eats faced a crucial challenge: maintaining profitability. By leveraging customer…
Kehinde FatosaMay 21, 2025
Sales evaluation form templates to use
Sales Assessment Templates serve as invaluable tools for evaluating the effectiveness of your sales team.…
Bella WilliamsJanuary 21, 2025
