Score every call.
Coach what matters.

Stop sampling 2% of calls. Insight7 evaluates 100% of conversations against your scorecard so QA, compliance, and coaching all run from the same source of truth.

insight7.io

Features

100% call coverage with custom scorecards

Drop your scorecard in or build one in minutes. Every sales call, support ticket, and renewal conversation gets evaluated against the same criteria your team actually uses. No random sampling. No rater bias. No calls slipping through.

AI evaluations that match how your best managers grade

Deliver standardized coaching aligned to your organization’s playbooks, scripts, frameworks, and processes.

Calibration and dispute workflow built in

QA leaders can review scores, override AI ratings, and feed corrections back into the model. Calibration sessions take minutes instead of weeks, and reps see the exact moments behind every score so feedback always lands.

Coaching tied to every score

A score that sits in a dashboard does not change behavior. Insight7 turns each evaluation into a targeted coaching plan, complete with the call moments to review and the practice scenarios reps need to close the gap.

Frequently Asked Questions

Insight7 FAQ

How does AI call scoring compare to having QA analysts review calls manually?

Manual review usually covers 2 to 5% of calls and takes weeks. Insight7 scores 100% of calls in hours, and your QA team shifts from listening to coaching, calibration, and exception handling.

Can we use our existing scorecard?

Yes. Bring any rubric you already run (PDF, Sheet, or Notion doc) and Insight7 maps it to evaluation logic. You can also start from one of our prebuilt sales, support, and compliance templates and edit from there.

How accurate is the scoring?

Most teams reach 85 to 95% agreement with their senior QA leads inside the first two weeks of calibration. Accuracy improves as managers approve, override, and comment on scores.

Will reps see their own scores?

Yes, if you want them to. Reps get a personal dashboard with scores, top moments, coaching prompts, and trend lines. Permissions are configurable so leaders control what gets shared and when.

How long does it take to go live?

Most teams are scoring real calls within a week. SOC 2 compliance and HIPAA readiness mean security review usually moves faster than expected.

Which call sources are supported?

Zoom, Microsoft Teams, Google Meet, Aircall, Dialpad, Five9, Genesys, Talkdesk, RingCentral, and most modern dialers and meeting platforms. You can also upload audio or video files directly.

Hear from our customers

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”