Score every interaction,
human and AI.

Most QA programs review a small sample of calls, and AI agents add volume no team can review by hand. Insight7 scores every interaction against your quality benchmarks and flags the ones that need attention.

insight7.io

Review queue1,284 conversations scored today

AllFlagged 3

AdaRefund call · 3m 02sAI agent94%

MayaBilling chat · 6m 10sTeam88%

MaxRenewal call · 2m 41sAI agent63%

LeoSales call · 8m 05sTeam42%

LeoMissed the required disclosureTeam42%

KaiLeft the customer without an answerTeam55%

MaxCustomer asked for a person twiceAI agent63%

Features

Every interaction scored automatically

No sampling. Every call, email and chat is scored against your rubric within minutes.

Manual QAInsight7

2 of 60 calls reviewed this week

60 of 60 scored within minutes

One standard for human and AI agents

Hold your AI agents and your team to the same benchmarks, in one view.

Collections scorecardAI agents

Team

Greeting96%91%

Identity check100%84%

Resolution88%82%

Compliance99%72%

Risk-based review queue

Analysts spend their time on flagged behavior, compliance exceptions and low scores. Routine conversations close automatically.

1,284 scored todayCalls, chats, emails

1,281 closed automaticallyRoutine, nothing to review

For Sarah to review3 flagged

Missed disclosure · Leo

Low score · Kai

Asked for a person · Max (AI)

Scores tied to coaching

Every score links to the conversation moments and practice scenarios that close the gap.

Objection handlingLeo · sales call42%

204:12“That’s more than I wanted to pay.”

3Price objection roleplayAssigned to LeoPractice

Frequently Asked Questions

How accurate is AI scoring compared to manual QA?

Most teams reach 85 to 95% agreement with senior QA leads within two weeks.

Can analysts override scores?

Yes. Overrides feed back into the model and improve future accuracy.

Does it cover compliance?

Yes. Build rules for your regulations and internal policies, and violations are flagged automatically.

Can we run multiple scorecards?

Yes. Use different scorecards by team, channel or use case.

What do we need to get started?

A call source and your QA rubric. Most teams are scoring within 2 weeks.

What changes when every conversation counts

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”