Leveraging Customer Empathy to Ship Delightful Products 
Customer empathy is the ability to deeply understand and relate to the thoughts, feelings, and…
Odun OdubanjoJune 20, 2024
Why It’s A Bad Idea To Wait Until Customers Churn To Engage Them
"Our CEO prioritized speaking with customers during churn" is something I hear over and over…
Odun OdubanjoOctober 5, 2023
How Customer Empathy Helps Product Teams Build Great Products 
What is empathy in product development? Empathy is the ability to understand and share the…
Bella WilliamsJuly 21, 2024
