Template

Enterprise Call Analytics Scorecard

Compare call analytics vendors objectively with scoring rubrics, built-in ROI calculator, and side-by-side evaluation framework. Stop relying on demos alone—make data-driven decisions with real numbers.

Key Features

Scoring system covering capabilities, ease of use, integration, security, scalability, and support
Built-in ROI calculator to quantify time savings, cost reduction, and revenue impact
Quick profile section to establish your requirements before vendor demos
Customer reference questions to ask beyond the vendor’s scripted pitch
Executive presentation template for stakeholder buy-in
Actionable decision thresholds

How it Works

Prepare

Complete your organization profile and rank your top 3 goals

Score

Evaluate vendors using detailed scoring rubrics across all categories

Calculate

Use the ROI methodology to quantify expected benefits vs. investment

Present

Generate a one-page executive summary with recommendation and business case

Frequently Asked Questions

Who should use this call analytics scorecard?

CX leaders, contact center managers, and operations teams evaluating call analytics platforms for purchase or pilot.

Can I customize the assessment for my organization?

Yes. The template is fully editable, adjust scoring weights, add your own requirements, or skip non-applicable sections.

How long does it take?

You can complete the assessment in a few hours, depending on the number of vendors and internal stakeholders involved.

Hear from our customers

“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”

“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”

“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”

“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”

“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”