Voice Campaign Insights, Mobile Leagues, and a Redesigned Test Page
This week brings an Insights tab for voice campaigns that shows what your callers really say and where your agent falls short, plus mobile XP, weekly leagues, badges, and friend challenges.
Text Campaigns, Agent Testing, and Daily Mobile Sessions
This week brings outbound text campaigns over SMS and WhatsApp, simulated test conversations for your campaign agents, and a daily mobile session that chains a full day of practice into one flow.
Nigerian Language Voice Campaigns, Browser Testing, and Real-Call Training Scenarios
This week brings voice campaigns in Yoruba, Igbo, and Nigerian Pidgin, browser testing for every campaign type, and training scenarios built from a real call.
AI Voice Campaigns, Multilingual Training & Faster Screening
This week’s updates give teams more ways to scale customer engagement, training, and hiring workflows in Insight7, with broader voice capabilities and simpler day-to-day setup across the product. This Week’s Highlight Managers can now build and run outbound AI voice campaigns directly in Insight7. Set a goal, define your audience, configure the AI caller, and launch. The campaign places calls, holds conversations, and scores each one automatically. This is in beta and must be enabled for your organization before it appears. Also This Week Train in Yoruba, Igbo, and Hausa. Voice roleplay trainings can now run in three Nigerian languages alongside English. The language is set per training on the persona step, so different reps can train in different languages at the same time. Screen more candidates, faster. Bulk candidate import lets you paste a list of email addresses, drop CV files, or both at once. Screening sessions now also support live voice, and the AI persona is grounded in the actual job description and candidate materials so it only works from what it was told. Find any setting instantly. The settings page has a new two-column layout and a single search box that covers every area at once, including nested sections like Evaluation Alerts. Results respect your permissions and feature access. Start evaluations from a ready-made rubric. The Criteria screen now offers starter rubrics you can apply as a starting point, so you do not have to build scoring criteria from scratch. Fixed & Improved The “Add to a Project” modal in the library now reflects project selections correctly. Project deletion now uses a single confirmation flow and applies only to the intended project. The Owner filter on Team Projects now filters results accurately by owner. My Projects now has a simpler filter set tailored to that view. Training program average scores now exclude unscored steps from the calculation. Completion percentages in the training dashboard now stay within the expected range Teams can now remove multiple reps at once from settings. Voice campaign audiences can now be created by typing or pasting names and phone numbers directly, in addition to file upload. Want to bring these new voice and language capabilities to your team? Reach out to your account manager for access, or book a demo to see Insight7 in action.
Inbound Voice Campaigns, Yoruba and Igbo Calls, and Trainings Built in Chat
This week brings inbound voice lines that customers can ring, voice campaigns in Yoruba and Igbo, and trainings you can create and assign straight from the AI assistant chat.
Lower-Cost Voice Campaigns, Nigerian Numbers, and Accurate Mobile Scores
This week brings a lower-cost way to run voice campaigns, local phone numbers for calling contacts in Nigeria, and mobile practice scores that match what you actually said.
Two-Way Yoruba and Igbo Calls, Accurate Mobile Scorecards, and Supervisor Views
This week brings two-way Yoruba and Igbo voice calls, mobile scorecards that score every criterion on its own, and a focused team view for supervisors.
Reliable Call Imports, Self-Serve Workflows, and Smarter Delivery Controls
This week brings a fix for a silent call-import issue that could leave new calls stuck while syncs still appeared successful, along with more control over how workflows are built, configured, and delivered. A set of product-wide improvements also makes search, tables, drafts, integrations, mobile sessions, and error handling more consistent and reliable. This Week’s Highlight A silent bug was blocking all new call imports for some organizations, with every sync still reporting success. Stalled import jobs now expire automatically and surface as a real failure, so calls start flowing again and the problem is visible immediately rather than hiding indefinitely. Also This Week Build and manage your own workflows in the agent portal Workflows no longer require an engineering change to update. You can now edit the goal, intended audience, writing style, and title directly in the portal. Drafts are written toward that goal, and anything the system decides is not ready to deliver is held with a plain-language explanation rather than marked as a failure or sent out anyway. Choose exactly when and how a workflow delivers its output A single delivery setting now controls everything: Off means nothing runs, Preview holds output in the portal for you to review, and Live sends it to its destination on schedule. The previous approval step is gone, so if you were using it to hold drafts before delivery, switch to Preview mode to keep that behavior. Search filters your lists in place instead of sending you to a new page On People, Projects, and Library, typing in the search box now filters the list right where you are. You no longer lose your current tab, your selection, or any bulk actions you had in progress. Every table across the product now looks and works the same way Pages across search, library, training, settings, analytics, integrations, and the knowledge base now share a consistent table design with uniform spacing, sorting, and pagination. Fixed & Improved Google Drive documents now include the meeting date in the title and use proper headings throughout, keeping folders navigable as they grow. Email drafts show recipients and a subject line; document drafts show a title with no recipient field. Slack can now be connected from the integrations page in the agent portal. Posting and reading channels will follow in a later update. Follow-up drafts were being addressed to internal team members alongside the intended external recipients. This is fixed. Drafts whose meeting notes arrived late could get permanently stuck and never drafted. This is fixed. A draft could be incorrectly flagged as already edited by a human, blocking automatic rewrites. This is fixed. A workflow can now apply to all meetings, external-only meetings, or all meetings including internal ones. Previously only two of these three options were available. Each workflow can now use a different AI model, chosen independently in workflow settings. Anyone in your organization can now delete or edit evaluation agents, not just the person who originally created them. Error messages when a delete or edit fails now explain what went wrong instead of showing a generic failure message. The trainee panel in live training sessions now shows the person’s profile photo instead of initials. A role label now appears beneath the trainee’s name on the live call screen, for example “Wema Bank Agent.” On mobile, signing in over an anonymous session could reload the wrong account on the next launch. This is fixed. A network authentication error on mobile used to clear your stored account permanently, treating you as a new visitor on every relaunch. This no longer happens. Language across the mobile app has been rewritten so error messages and prompts describe what happened and what to do next. Each stage of the evaluation pipeline can now use a different AI model, with sensible defaults. Organizations with specific AI models configured are no longer silently overridden by system defaults. Transcript load failures now report whether the transcript was not found, was empty, or could not be loaded due to a connection problem, instead of always reporting a missing transcript. A narrow-screen layout bug that collapsed a table column to nearly nothing instead of scrolling horizontally is fixed. Long pagination runs now collapse cleanly. If the call-import fix applies to your organization, check your imports page to confirm new calls are coming through, and review your workflow delivery settings if you relied on the approval step.
AI Agent Portal, AI Course Generation, and Real Call Data in Training Scenarios
Ask growth questions in a chat interface, get follow-up emails drafted for your approval, and build a full course from one topic. Here’s everything new.
Coaching Programs, Mobile Practice, and Sharper Weekly Digests
Coaching programs, practice from a phone browser, and a weekly digest that names the two criteria each agent needs work on rather than offering a generic tip.
