Insight7 Launches AI Coaching Mobile App for Communication Practice
GAINESVILLE, FL, April 15 ,2026 – Insight7, a leading developer of Call Intelligence and AI Coaching solutions, today announced the official launch of the Insight7 mobile app, bringing AI Coaching & Roleplay to iOS devices. Built for both individual professionals and customer facing teams, the app delivers on-demand access to skill building practice and performance feedback – wherever life and work happen. Whether you’re a job seeker preparing for your next interview, an early career professional building communication confidence, or a sales rep sharpening objection handling before a big call, the Insight7 mobile app puts personalized AI coaching in your pocket. You get realistic practice and instant feedback, on your own time. “Most people don’t get enough practice before the moments that matter most,” said Odun Odubanjo, CEO and Co-founder at Insight7. “The mobile app changes that. It gives every individual an always available coach that helps them show up prepared and confident.” Key Features and Capabilities Built for Every Stage of Your Career The Insight7 mobile app is available now on the App Store. Learn more at Insight7.io. ABOUT INSIGHT7 Insight7 is the developer of AI- powered Call Intelligence and AI Coaching built for modern workplace teams and individual professionals. From Call Analytics for extracting insights from customer conversations to AI Coaching & Roleplay for accelerating skill development, Insight7 helps organizations and individuals turn conversations into growth. Founded by former Shopify product leader Odun Odubanjo, Insight7 is based in Gainesville, Florida, with a globally distributed team. Learn more at www.insight7.io
Feb 27, 2026 – Candidate Screening
You hire a rep. The interview went well. Three weeks in, they can’t handle objections and freeze when customers push back. You’ve already invested pipeline and real conversations into someone who wasn’t ready. Or you’ve got a team ramping on a new product, and the only way to know who’s ready is to put them on live calls and hope for the best. What if every candidate, every new hire, every rep moving into a new role had to prove they could do the job – in a realistic scenario – before they ever touched a real customer? That’s why we built Insight7 Candidate Screening. How it works Go to Trainings → Screenings → New Screening. You’ve got two paths: create from a prompt, or build manually. With the prompt route, upload your company context – product docs, talk tracks, call frameworks – and Insight7 builds a screening that sounds like your business, your customers, and the situations your team actually faces. Choose voice or chat. Pick evaluation criteria from the options or let Insight7 auto-generate them. Enter your participants name and email and it gets assigned immediately. They complete it and you get a scored evaluation without sitting through it yourself. How people use this Evaluate candidates on skill, not storytelling. Interviews are performances. Everyone knows the right answers. Send a screening after the first interview – can they actually run a discovery call when the prospect pushes back? Can they de-escalate a frustrated customer without a script? Your hiring decisions get sharper. Mis-hires drop. Hold the quality bar while scaling fast. You’ve doubled headcount in six months. Screening becomes your quality floor. New hires don’t start customer conversations until they’ve demonstrated baseline competency. Assess soft skills, not just product knowledge. Your support team knows the product. The problem is tone, empathy, and judgment. Build a screening around a difficult customer interaction and evaluate how they navigate the human side. Getting started Trainings → Screenings → New Screening Choose Create from Prompt or Manual Upload company context for tailored scenarios Select Voice or Chat Set evaluation criteria Add participants and assign They get the screening. You get the results. Your customers get a team that showed up ready.
Feb 20, 2026 – Training Intelligence Dashboard
Most managers are working off assumptions. Who’s improving and who’s falling behind. And that assumption is usually right – until it isn’t. Until someone who seemed fine turns out to have been struggling for months, and you only find out because something went wrong. That’s a visibility problem. Your Team’s Training, All In One Place The Training Intelligence Dashboard sits right on your home screen, showing you exactly what’s happening with your team’s training before you’ve done anything else. Total sessions completed, average scores across the team, how many training sessions have been finished and how many are still pending. All of it, without pulling a single report. Tracking Individual Performance This is where it gets interesting. The performance table shows you every person on your team alongside their completed training, their average score, and how much their score has improved since they started. That improvement column is the one that changes how you coach. Because a rep sitting at 51% who has improved 39% is telling you something completely different from someone sitting at 60% who hasn’t moved in weeks. One of them is growing. The other needs attention. The dashboard makes that distinction clear so you’re not left trying to piece it together yourself. And if you want to go deeper on anyone, click into their profile and see every training they’ve taken – the score, the status of each session, and when they took it. The complete picture, one click away. Filtering To What You Need Filter by role or by date and get straight to what’s relevant – without digging through information that doesn’t apply to what you’re trying to solve right now. Spotting Trends Across Your Team The training trends chart tracks how performance moves over time. Not just where your team is today, but the direction they’re heading. Switch to the breakdown view and you can track performance across specific training types – what’s driving real improvement and what isn’t landing the way you expected. These are the patterns that take weeks to surface manually. On the dashboard, they’re immediately visible. Visibility changes everything. When you can see exactly where your team stands and where they’re heading, you stop reacting to problems after they’ve compounded – and start addressing them before they do.
Feb 13, 2026 – Coaching Autopilot
Great coaching happens in the moment. Your team makes a mistake, they get feedback immediately, and they improve before the next call. That’s how people actually get better. But that’s not how it works in reality. You’re reviewing last week’s calls while your team is already making the same mistakes today. By the time you’ve built the training session, the moment has passed. The cycle repeats itself endlessly. What if coaching could keep up with your team? What if the feedback they needed showed up automatically, right when they needed it? That’s why we built Insight7 Coaching Autopilot. Coaching that never stops learning Coaching Autopilot works like a training manager who’s always listening, always learning what your team needs, and never takes a day off. Every conversation your team has gets analyzed. Not just for what went wrong, but for patterns – the kind you’d never catch from reviewing calls one by one. Maybe several people are struggling to explain solutions clearly. Or new team members aren’t documenting issues properly. These gaps don’t announce themselves. But Insight7’s Coaching Autopilot finds them. And here’s what makes it different: it doesn’t just tell you what’s broken. It builds the fix. When it spots a gap, it creates a personalized roleplay session designed specifically to close it. Then it assigns that training to everyone who needs it – automatically. No manager involved. No hours spent building content. Just targeted coaching that shows up exactly when your team needs it. The training itself is a realistic scenario where people can practice what they’re actually struggling with. Think of it like a sparring partner that’s available 24/7, focused entirely on helping them get better at the one thing holding them back. Improvement that compounds When coaching happens immediately instead of weeks later, something changes. Mistakes don’t become habits. Skills improve faster. Your team gets better at their jobs without you having to orchestrate every step. Turn it on and let it run Getting started takes two steps: Upload your calls or connect your call recording tool Turn on Autopilot That’s it. It finds the gaps. It builds the training. It assigns it to the right people. You can monitor progress in your dashboard, but the coaching itself runs on its own. Your team gets better. Automatically.
Feb 6, 2026 – Alert Workflows
Never miss what matters in your customer conversations again. The Problem with Reactive Monitoring You know something important just happened in a customer call. A competitor was mentioned. A pricing objection came up. A frustrated customer threatened to churn. But you only found out three days later during your weekly review. By then, it’s too late to act. We just launched Alert Workflows in Insight7 to fix that. The Real Cost of Delayed Insights Your team has thousands of conversations happening right now. Support calls. Sales demos. Onboarding sessions. Customer check-ins. Somewhere in those conversations are signals that matter: keywords that indicate risk, behaviors that predict churn, moments that need immediate escalation. Without real-time alerts, these signals get buried. Your team reacts slowly. Opportunities slip through. Problems compound. Alert Workflows changes that. What You Get Alert Workflows monitors your conversations automatically and surfaces what matters most: Keyword tracking – Get notified the moment specific terms, competitors, or objections appear in conversations Performance monitoring – Track rep behaviors, compliance issues, or quality metrics as they happen Critical event detection – Catch escalations, cancellation signals, or upsell opportunities in real-time Team collaboration – Comment directly on alerts to coordinate responses without leaving the platform Instant notifications – Receive alerts via email or Slack so your team can act immediately No manual reviewing. No waiting for reports. Just instant visibility into the conversations that need attention. How It Works Set up workflows for the keywords, behaviors, or events you want to track Connect your notification preferences (email, Slack, or both) Get alerted automatically when conditions are met That’s it. Why It Matters In customer-facing businesses, timing is everything. The difference between saving a customer and losing them often comes down to how quickly you respond. Before Alert Workflows, catching these moments meant manually reviewing calls, relying on reps to flag issues themselves, or discovering problems only after customers had already left. Now your team knows immediately. Support managers can jump on escalations before they spiral. Sales leaders can coach reps on objections while the deal is still warm. Success teams can intervene when they detect churn risk. When to Use It Alert Workflows works best for: Support teams tracking escalations, compliance issues, or quality problems Sales teams monitoring competitor mentions, pricing objections, or deal risks Success teams catching churn signals or expansion opportunities Any team where delayed response means lost revenue or customer trust Standard conversation analytics tell you what happened. Alert Workflows tells you while there’s still time to do something about it. Available Now Alert Workflows is live in Insight7. Set up your first workflow and start catching what matters most in your conversations.
Jan 30, 2026 – Revenue Intelligence
Closing a deal in one call isn’t just efficient—in Financial Services, Healthcare, and similar industries, it’s often the only shot you get. The problem? Most teams can’t see why some calls close and others don’t. We just launched Revenue Intelligence in Insight7 to fix that. The Real Problem with One-Call-Close You know your conversion rate. But do you know where prospects actually drop off? Can you tell which rep behaviors drive closes versus the ones that kill deals? Without this visibility, improving one-call-close rates means guessing. Revenue Intelligence removes the guesswork. What You Get Revenue Intelligence shows you exactly what’s happening in your sales conversations: Funnel stage tracking – See how calls move through Opening, Discovery, Proposal, and Close in real-time Drop-off analysis – Pinpoint exactly where deals stall, with evidence pulled directly from conversations Winning behaviors – Surface what your top closers do differently and replicate it across your team No complex setup. No waiting for reports. Just immediate insights on what’s working and what’s not. How It Works Connect your calls or chats Watch conversions flow through each funnel stage Get specific recommendations on where to improve That’s it. Why It Matters In one-call-close scenarios, there’s no second chance. No follow-up email to save a lukewarm prospect. The conversation either converts or it doesn’t. Before Revenue Intelligence, understanding these conversations meant manual call reviews, scattered feedback, and guesswork about what actually moves the needle. Now you can see patterns immediately. Managers know exactly what to coach. Reps know which skills to sharpen. Teams stop repeating the same mistakes. When to Use It Revenue Intelligence works best for: Sales teams that close deals in a single conversation Financial Services firms handling high-stakes consultations Healthcare providers converting prospects during initial calls Any business where one conversation needs to do all the work Standard call analytics are great for understanding what was said. Revenue Intelligence tells you whether it actually worked. Available Now Revenue Intelligence is live in Insight7. Connect your calls and start tracking conversions through every stage of your funnel. Because when you only get one shot to close, you need to know exactly what makes it count.
Jan 23, 2026 – Segmentation
When you’re working with hundreds of conversations, the real question isn’t just what people are saying—it’s who is saying it, and how perspectives differ. With Segmentation, you can understand not just what is being said but who is saying it and how those perspectives differ in large sets of conversations. It’s easy to uncover patterns, compare segments, and make smarter decisions—the dream for Marketing, Sales, CX & Research teams. What you get Segmentation automatically organizes your qualitative data so you can see what matters to each group: Auto-extract behavioral, demographic & firmographic attributes – No manual tagging required. The system identifies key characteristics from your conversations—job titles, company size, user behavior, location—and groups them automatically. What used to take hours of spreadsheet work now happens instantly. Compare insights across segments – Put customers vs. prospects side by side. See how enterprise users differ from SMBs. Understand regional variations or compare feedback across product tiers. All in one view, with clear visual breakdowns that make differences obvious. Surface patterns automatically or ask targeted questions – Let the platform find trends for you, or drill down with specific queries about any segment. Ask “What do enterprise customers care about most?” or “How do churned users describe their experience differently?” and get instant, evidence-backed answers. How it works Upload your conversations—interviews, support calls, sales recordings, feedback forms, whatever you have. Segmentation does the rest. It extracts attributes, organizes groups, and surfaces differences automatically. You can then explore patterns at the segment level, compare groups side by side, or ask targeted questions to uncover specific insights. No configuration needed. No waiting for results. When to use it Discover what customer segments care about – See which features matter to power users vs. casual users, or what pain points are unique to specific industries. Stop guessing what different groups need. See how messaging resonates across different personas – Test if your positioning lands differently with decision-makers vs. end users. Understand which value propositions work for which audience. Identify feature requests by user type – Understand if certain segments are asking for capabilities others don’t need. Prioritize your roadmap based on who’s asking for what. Available now Segmentation is live in Insight7. Because understanding who said what shouldn’t require hours of manual work—it should be instant, clear, and actionable.
Jan 23, 2026 – Segmentation
NEW
• Run segmentation research queries to compare patterns across conversations and customer segments.
Jan 9, 2026 – Instant Call Performance Metrics
Reviewing how calls went shouldn’t take longer than the calls themselves. We just shipped Call Performance Metrics in Insight7, and it changes how you evaluate conversations. Whether you’re coaching sales reps, supporting customers, or conducting interviews, you now get instant performance insights on every call. No setup. No waiting. What you get Call Performance Metrics gives you actionable feedback the moment you need it: Essential metrics at a glance – Talk time, words per minute, filler words, speaker balance Performance scoring – Compare calls against benchmarks based on type (sales, support, interviews) Coaching points with evidence – See exactly what to improve and why Everything lives in your call library. No projects required. How it works Open any call See performance metrics instantly Get coaching points in seconds That’s it. Why it matters The best feedback happens fast, right after a call ends or when you’re coaching in the moment. Before, evaluating calls meant creating projects, configuring criteria, and waiting for analysis. That workflow is still there for deeper reviews, but it slowed down the quick checks that matter most. Now managers can coach immediately. Reps can self-review faster. Teams spend less time setting up, more time taking action. When to use it Call Performance Metrics works for: Reviewing a single sales call Coaching a support agent on the spot Analyzing customer conversations Spot-checking performance before a big meeting Projects are still great for structured analysis. But when you need quick answers, they’re right there. Available now Call Performance Metrics is live in Insight7. Open your call library, select any call, and start evaluating. Because understanding how a call performed should be fast, simple, and actionable, every single time.
