Coaching Autopilot automatically identifies skill gaps from call scorecards and creates personalized AI roleplay training—without manual effort. Works for sales, customer service, and recruiting conversations.

How It Works #

Step 1: Calls Are Evaluated #

When calls are evaluated and scored, Coaching Autopilot:

• Analyzes the scorecard results
• Identifies skill gaps and low-performing areas
• Recognizes where team members need improvement

Step 2: Training Is Auto-Created #

Coaching Autopilot automatically:

• Creates a roleplay training session targeting the specific skill gap
• Builds realistic scenarios for practice
• Assigns it to the team member who needs it

No manual work required – training is generated automatically from scorecard results.

Step 3: Review Recommended Trainings #

For supervisors or training managers:

1. Go to the Trainings section
2. View Recommended Trainings
3. See all auto-generated training sessions
4. View which team members each training was created for

Step 4: Test and Review #

Before approving, you can:

• Test the training yourself
• Experience the roleplay scenario
• Verify it addresses the skill gap appropriately
• Check quality and relevance

Step 5: Approve or Reject #

For each recommended training, you can:

• Approve – Training is created and assigned automatically
• Reject – Training is not assigned

Step 6: Learners Are Notified #

Once approved:

• Training is automatically created
• Relevant learners receive email notifications
• They can access and complete their assigned training
• Practice the specific skills they’re struggling with

Where to Access Coaching Autopilot #

For Managers/Supervisors:

1. Go to Trainings section
2. Look for Recommended Trainings
3. Review, test, approve, or reject auto-generated trainings

For Team Members:

• Receive email notification when training is assigned
• Access training through their training dashboard
• Complete personalized roleplay sessions

What Gets Auto-Generated #

Coaching Autopilot creates training for:

• Sales conversations – Discovery, objection handling, closing gaps
• Customer service calls – Case management, de-escalation, product knowledge
• Recruiting conversations – Interview skills, candidate assessment

Training is based on actual performance gaps identified in call scorecards.