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Journey Map Templates

JM-for-Banking

Journey Maps for Banking

By mapping out the customer onboarding/account opening journey, you can identify pain points and bottlenecks that may hinder the registration process.

JM-for-E-commerce

Journey Maps for E-Commerce

Detailed customers’ interactions in the online shopping journey, helping optimize customer satisfaction.

JM-for-Technology

Journey Maps for Technology

An overview of the policyholder experience, aiding insurers in understanding customer needs.

JM-for-Healthcare

Journey Maps for Healthcare

An overview of the policyholder experience, aiding insurers in understanding customer needs.

JM-for-Insurance

Journey Maps for Insurance

A visualization of the patient experience, aiding in identifying improvement opportunities in care delivery.

Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.