Handle routine conversations at scale. Escalate the ones that matter.

AI agents that qualify leads, answer FAQs, route customers, and book meetings, across voice and chat. Trained on your knowledge base. Handed off cleanly to humans when the conversation needs one.

insight7.io

Features

Voice and chat in one platform

Build once, deploy across phone, website, WhatsApp, SMS, and in app. Customers get the same quality of answer regardless of how they reach out.

Trained on your knowledge, not the public internet

When the platform finds a rep struggling on objections or discovery, it assigns roleplay scenarios that target that exact gap. Reps practice the moments they are missing, score themselves, and improve before the next live call.

Clean handoff to humans

When the conversation needs a human, the agent passes the full context: customer details, conversation history, what was already tried. The human picks up where the AI left off, not from scratch.

Every interaction scored and analyzed

AI agent conversations are scored against the same rubric as human calls. CSAT, resolution quality, knowledge gaps. The agents improve, and so does your knowledge base.

Frequently Asked Questions

Insight7 AI Voice & Chat Agents FAQ

What kinds of conversations should AI agents handle?

Routine information, qualification, FAQs, scheduling, basic troubleshooting, and lead routing. Anything where quality, speed, and coverage matter more than human judgment.

How do we control what the agent can do?

Set explicit guardrails: which questions to answer, which to escalate, which actions to take. Insight7 will not improvise outside the rules you set.

Can the agent handle complex use cases?

Yes. Multi step flows, conditional logic, integrations with your CRM, billing, or scheduling tools. Complexity grows as your team gets comfortable with it.

How does pricing work?

Per conversation or per resolved interaction depending on the package. Talk to sales for volume pricing.

Will customers know they are talking to AI?

Disclosed up front, by default. You can configure how and when based on your brand and compliance needs.

Hear from our customers

These teams went from hours of manual review to instant, structured insights. Here’s what that unlocked.

It’s fast and accurate

“It’s fast, accurate, and saves our team hundreds of hours every week, giving us confidence to keep scaling hiring without sacrificing quality or fairness”