View detailed performance metrics, scorecards, and insights for individual calls directly in your Library. Track key conversation metrics, analyze speaker behavior, and get coaching insights from any transcript.

Accessing Call Performance Metrics #

Step 1: Navigate to Library #

1. Login to your Insight7 account at https://app.insight7.io
2. Open the left panel
3. Click on Library

Step 2: Select a Call #

Click on any call or transcript to open the detailed view.

Understanding the Call View Tabs #

You’ll see four main tabs:

• Insights – Themes, pain points, and desires extracted from the call
• Summary – Overview, keywords, key insights, and highlights
• Performance – Metrics and scorecards (call analytics)
• History – Timeline and activity for this file

Using the Summary Tab #

Keywords #

View frequently mentioned terms extracted from the conversation:

Use keywords to:

• Quickly understand call topics
• Identify main discussion themes
• Search for specific subjects

Overview #

High-level summary of the conversation:

• Main topics discussed
• Primary focus areas
• Key challenges or issues mentioned

Key Insights #

Bulleted list of important findings:

• Critical points extracted from the call
• Action items or decisions
• Important statements or conclusions

Highlights #

Notable moments or quotes from the conversation:

• Standout discussions
• Important statements
• Key takeaways

Using the Performance Tab #

Metrics Section #

Generate call metrics to analyze speaker performance and conversation dynamics.

Click Generate Metrics to see:

Key Metrics:

• Talk Ratio – Percentage each speaker talked
• Average Empathy Score – How empathetic speakers were during the call
• Questions Asked – Number of questions by each speaker
• Speaking Pace – Words per minute for each participant
• Longest Monologue – Longest uninterrupted speaking time

Listening Signals:

• Interruptions – How often speakers interrupted each other
• Active Listening Cues – Acknowledgments and engagement signals
• Response Time – How quickly speakers responded to questions
• Engagement Level – Overall participation quality

Conversation Quality:

• Filler Words – Count of “um,” “uh,” “like,” etc. for each speaker
• Clarity Score – How clearly points were communicated
• Topic Transitions – How smoothly conversation flowed

Use metrics to:

• Identify coaching opportunities
• Compare performance across calls
• Track improvement over time
• Understand conversation dynamics

Scorecard Section #

Evaluate conversation performance against specific criteria.

Click Generate Scorecard or view existing evaluation showing different criteria assessing how well the conversation was handled:

Use scorecards to:

• Assess interview or call quality
• Identify specific improvement areas
• Train team members on best practices
• Track skill development

Using the History Tab #

View timeline of activities and changes for this file:

• When uploaded
• Processing history
• Analysis runs
• Updates or modifications

Generating Performance Metrics #

How to Generate Metrics #

1. Click on any call in Library
2. Navigate to Performance tab
3. Click Generate Metrics button
4. Wait for processing to complete
5. Review metrics and scorecard results

Common Use Cases #

Sales Call Analysis

• Track discovery question quality
• Measure talk-to-listen ratio
• Identify objection handling effectiveness
• Compare win vs. loss call patterns

Customer Service Review

• Assess empathy and active listening
• Measure resolution efficiency
• Track customer satisfaction indicators
• Identify coaching needs

Interview Evaluation

• Review question quality
• Assess candidate engagement
• Ensure consistent evaluation
• Improve interviewer skills

Team Performance

• Compare metrics across team
• Identify training needs
• Share best practices
• Set performance benchmarks