Uploading and transcribing calls is the foundation of using Insight7 effectively. Whether you’re analyzing customer conversations, coaching sales reps, or extracting research insights, getting your calls into the platform is quick and straightforward.

With Insight7, you can upload files manually, connect integrations for automatic import, or bulk transcribe hundreds of calls at once—all with industry-leading accuracy in 60+ languages.

• Upload from multiple sources
• Automatic transcription in minutes
• Secure, compliant processing

What File Types Can I Upload? #

Insight7 supports a wide range of audio, video, and text formats:

Audio & Video Files: (.mp3, .wav, .m4a, .mp4, .mov, .avi)

Text Files (Pre-transcribed): (.pdf, .docx, .csv, .txt, .xls, .xlsx). Useful if you already have transcripts from another source.

Supported Call Sources:

• Meeting recordings (Zoom, Google Meet, Microsoft Teams)
• Phone system recordings (RingCentral, Aircall, Dialpad)

How to Upload Calls to Insight7 #

There are three main ways to get your calls into Insight7. Choose the method that works best for your workflow.

Method 1: Direct File Upload #

The simplest way to get started, just drag and drop your files.

Step 1: Navigate to Your Project

• Open the project where you want to add calls
• If you haven’t created a project yet, follow this guide.

Step 2: Upload Files

• Click Upload Files
• Drag and drop files directly into the upload area
• Or click browse to select files from your computer

Step 3: Start Upload

• Click upload and transcribe
• Files will begin processing immediately

Tip: You can upload multiple files at once. Select up to 100 files for bulk upload.

Method 2: Connect Integrations #

Automatically import calls from your existing tools

Available Integrations:

Meeting Platforms:

• Zoom – Auto-sync cloud recordings from specific meetings or users
• Google Meet – Import recordings from Google Drive automatically
• Microsoft Teams – Pull recordings from OneDrive 

Phone Systems:

• RingCentral – Import call recordings automatically
• Aircall – Sync calls from specific teams or numbers
• Dialpad – Auto-import based on tags or users

Cloud Storage:

• Google Drive – Monitor specific folders for new recordings
• OneDrive – Automatically pull files from designated folders
• Dropbox – Set up folder watching for continuous import

Your calls will begin importing immediately and new calls will sync automatically based on your schedule.

How Transcription Works #

Once files are uploaded, Insight7 automatically transcribes them using advanced AI models.

Transcription Features:

Multi-Speaker Detection:

• Automatically identifies different speakers
• Labels speakers as “Caller,” “Agent,” “Customer,” etc.
• You can rename speakers after transcription

60+ Languages Supported:

• Auto-detects language from audio
• Supports English, Spanish, French, German, Portuguese, Mandarin, Japanese, Arabic, and 50+ more
• Maintains accuracy across accents and dialects

Timestamps:

• Every word is timestamped for easy navigation

PII Redaction:

• Automatically detect and redact sensitive information
• Includes names, phone numbers, email addresses, SSNs, credit cards

Review Transcripts #

After transcription completes, you can review and refine the results.

How to Access Transcripts:

1. Open your project
2. View the full transcript with speaker labels and timestamps

Playback Controls:

• Click any timestamp to jump to that moment in the audio
• Adjust playback speed
• Download transcripts

Security and Compliance #

Insight7 takes data security seriously:

• SOC 2 Type II Certified
•  GDPR Compliant
• HIPAA Compliant
• PCI Compliant

Data Protection:

• All uploads are encrypted in transit
• Files are encrypted at rest
• Your data is never used to train AI models
• Automatic PII redaction available

Access Controls:

• Role-based permissions
• SSO available

Ready to upload your first calls? Start uploading now