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How to Extract Competitive Messaging Insights From Calls

Insight7 helps you analyze how your brand is perceived compared to competitors , directly from real customer conversations. With Competitive Messaging Insights, you can uncover language patterns, emotional tone, and positioning differences that reveal your true market standing.

Accessing Competitive Messaging Insights #

Step 1: Go to Analyze → Templates

  1. Log in to your Insight7 account at insight7.io

  2. From the main navigation, select Analyze → Templates

Step 2: Choose “Marketing”
Click Marketing under the Templates section to access marketing insight tools.

Step 3: Select “Positioning”
Under Marketing, you’ll see:

  • Messaging

  • Positioning

  • Marketing Research

  • Content & Communications

Click Positioning, then select Competitive Messaging Insights.

Extracting Competitive Insights #

What it does:

  • Compares how customers describe your brand versus competitors

  • Highlights differences in tone, trust, and perceived value

  • Identifies unique positioning strengths or messaging gaps

  • Surfaces direct quotes showing how your audience frames each brand

How to use it:

  1. Upload your customer conversation files

  2. Click Run Analysis

  3. Review the extracted insights showing customer sentiment and phrasing for both you and your competitors

Tip: #

Use these insights to refine your messaging, strengthen your differentiation, and align brand communication with customer perception.

Ready to Grow Faster with Smarter Call Insights?

Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.