Insight7 makes it easy to build FAQ pages grounded in real customer questions, confusion points, and curiosities. With Create FAQ Pages from VOC, you can transform actual customer conversations into clear, helpful answers that improve support efficiency and website clarity.
Accessing FAQ Creation #
Step 1: Go to Analyze → Templates
Log in to your Insight7 account at insight7.io
From the main navigation, select Analyze → Templates
Step 2: Choose “Marketing”
Click Marketing under the Templates section.
Step 3: Select “Content & Communications”
Under Marketing, you’ll see:
Messaging
Positioning
Marketing Research
Content & Communications
Click Content & Communications, then select Create FAQ Pages from VOC.
Extracting FAQ Insights #
What it does:
Identifies recurring questions or confusion in customer conversations
Surfaces what users want to understand most about your product or service
Helps you write FAQs that reflect real customer needs, not assumptions
Reduces repetitive support inquiries through clarity-driven communication
How to use it:
Upload your call or transcript files
Click Run Analysis
Review extracted questions and topic clusters to build your FAQ content
Tip: #
Use FAQ insights to improve help center content, onboarding flows, or marketing pages — ensuring your communication always addresses what customers actually ask.
