CX Meets AI: Engineering Call Intelligence That Actually Listens 
The Business Challenge: When Support Calls Are a Black Box Before we built our CX…
Bella WilliamsJanuary 22, 2026
Every CEO Wants AI-Driven Growth. Most Are Looking in the Wrong Place 
I spend a lot of time meeting with CEOs across industries and every single one…
Odun OdubanjoJanuary 12, 2026
Automated Call Transcript Summarization: Achieving Precision with Configurable Templates
The problem - Teams came to us for speed. They had call transcripts and needed…
Bella WilliamsDecember 18, 2025
Building the Brain Behind AI Coaching
Ever tried to get an AI to stick to a script? Yeah, me too. 🤦‍♂️…
Bella WilliamsDecember 12, 2025
Extracting Gold from Conversations: The Hidden Challenges of Transcript Analysis 
Did you know that analyzing a transcript conversation isn’t straightforward? Well, neither did I! 🤷🏽‍♂️…
lekan GaniyuDecember 8, 2025
A Week, an Idea, and an AI Evaluation System: What I Learned Along the Way
How the Project Started I remember the moment the evaluation request landed in my Slack.…
lekan GaniyuDecember 18, 2025
Why AI Coaching Scales What Human Coaching Can’t 
I think everyone's having the wrong argument about AI coaching and perhaps even AI in…
Clinton FolaranmiNovember 19, 2025
Your Customer Conversations Are Crude Oil (And Most Companies Are Just Storing Barrels)
I. The Refinery Revolution In 1859, Edwin Drake struck oil in Titusville, Pennsylvania. Within months,…
Clinton FolaranmiNovember 17, 2025
