Insight7 helps you uncover the moments that make or break customer experiences. With Improve Agent-Customer Interactions, you can identify points of confusion, frustration, or delight within your support calls – and turn them into actionable insights for better service delivery.

Accessing Interaction Insights #

Step 1: Go to Analyze → Templates

1. Log in to your Insight7 account at insight7.io

2. From the main dashboard, select Analyze → Templates

Step 2: Choose “Customer Service”
Click Customer Service under the Templates section.

Step 3: Select “Support Experience”
Under Customer Service, you’ll see:

• Quality Assurance

• Onboarding

• Support Experience

• Retention & Loyalty

• Insights & Strategy

Click Support Experience, then select Improve Agent-Customer Interactions.

Running the Analysis #

What it does:

• Detects moments of confusion, empathy, or satisfaction in real calls

• Surfaces emotional patterns in customer interactions

• Reveals language that improves understanding and customer trust

• Helps you coach agents using real-world examples

How to use it:

1. Upload your support call recordings or transcripts

2. Click Run Analysis

3. Review interaction insights — including key moments, tone shifts, and customer sentiment trends

Tip: #

Use these insights to train agents on what works, refine scripts, and consistently deliver experiences that delight your customers.