Using AI to Uncover Common Customer Issues in Service Calls 
Imagine spending hours sifting through countless service call recordings, trying to pinpoint recurring customer issues.…
Bella WilliamsJune 7, 2024
Using Customer Service Call Data to Enhance Product Development
Data-driven innovation is transforming the world of product development in unprecedented ways. Imagine a scenario…
Bella WilliamsJune 7, 2024
Enhancing Customer Experience Through AI-Driven Call Analysis
Imagine having a vast trove of customer conversations, each brimming with insights but too numerous…
Bella WilliamsJune 7, 2024
Transforming Customer Service Operations with AI-Driven Call Data
In a bustling call center, agents tirelessly manage customer inquiries, striving to provide exceptional service.…
Bella WilliamsJune 7, 2024
Why is Customer Insights Important for Startup Businesses
In today's rapidly evolving digital landscape, businesses face the challenge of meeting and exceeding customer…
Bella WilliamsNovember 16, 2023
What Is Insight? How To Use Customer Insights to Your Advantage as a Start-Up Business
Starting and managing a start-up business is no easy task. The key to success often…
Bella WilliamsOctober 30, 2023
Customer Sentiment: How To Measure With AI
Customer sentiment is a fundamental metric in business success for a variety of reasons. The…
Bella WilliamsJuly 19, 2024
Generating Better Ideas for Your Products — Lessons from Teresa Torres
If you are a product manager, designer, or researcher, unless you are Teresa Torres, you…
Bella WilliamsJuly 13, 2023
How Customer Empathy Helps Product Teams Build Great Products
What is empathy in product development? Empathy is the ability to understand and share the…
Bella WilliamsJuly 21, 2024
Essential Customer Discovery Process for B2B Startups
Imagine diving into a dark hole without knowing the depth, or attempting to paint a…
Bella WilliamsFebruary 27, 2024
