Using AI to Identify Product Pain Points from Customer Service Calls 
Imagine a company facing an overwhelming surge of customer service calls, each recording brimming with…
Bella WilliamsOctober 14, 2024
Uncovering Marketing Opportunities Through Customer Service Call Analysis
Understanding customer behavior is crucial for businesses aiming to stay competitive and relevant. Imagine being…
Bella WilliamsJune 7, 2024
Best Practices for Using AI to Analyze and Optimize Customer Service Calls
Imagine a scenario where every interaction between a customer and service agent is thoroughly understood,…
Bella WilliamsJune 7, 2024
Leveraging Customer Service Call Data for Effective Cross-Selling and Upselling
Imagine a customer service representative receiving a call from a loyal customer concerned about rising…
Bella WilliamsJune 7, 2024
Why is Customer Insights Important for Startup Businesses
In today's rapidly evolving digital landscape, businesses face the challenge of meeting and exceeding customer…
Bella WilliamsNovember 16, 2023
What Is Insight? How To Use Customer Insights to Your Advantage as a Start-Up Business
Starting and managing a start-up business is no easy task. The key to success often…
Bella WilliamsOctober 30, 2023
Customer Sentiment: How To Measure With AI
Customer sentiment is a fundamental metric in business success for a variety of reasons. The…
Bella WilliamsJuly 19, 2024
Generating Better Ideas for Your Products — Lessons from Teresa Torres
If you are a product manager, designer, or researcher, unless you are Teresa Torres, you…
Bella WilliamsJuly 13, 2023
How Customer Empathy Helps Product Teams Build Great Products
What is empathy in product development? Empathy is the ability to understand and share the…
Bella WilliamsJuly 21, 2024
Essential Customer Discovery Process for B2B Startups
Imagine diving into a dark hole without knowing the depth, or attempting to paint a…
Bella WilliamsFebruary 27, 2024
