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Customer Discovery

Customer discovery involves the process through which product teams and organizations gain insights into user challenges, confirming the viability of potential solutions prior to implementation. This pivotal practice aids product teams in determining which features to prioritize or develop, thereby reducing the risk of allocating resources to unproductive R&D endeavors.

Webinar on Sep 5: How to Turn Every Customer Call Into CX Insights That Drive Revenue
Learn how to transform everyday customer calls into actionable CX insights that boost retention and drive revenue growth without adding extra work for your team.