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Customer Discovery

Customer discovery involves the process through which product teams and organizations gain insights into user challenges, confirming the viability of potential solutions prior to implementation. This pivotal practice aids product teams in determining which features to prioritize or develop, thereby reducing the risk of allocating resources to unproductive R&D endeavors.

Webinar on July 30: Catch Coaching Signals While Calls Are Still Fresh
Join us to learn how to identify coaching moments from customer calls in real time and improve your team’s performance.