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Call Evaluation Tool

Call Quality Monitor

Instantly score your sales or support calls against industry-specific quality standards.
Use This Tool
Use This Tool

What This Tool Does

Upload a call or transcript and get an AI-generated quality score based on proven QA benchmarks in your industry.
No guesswork; just clear, actionable scorecards that highlight what worked and what needs improvement.

Key Features

  • AI-powered QA evaluation tailored to your industry
  • Downloadable call scorecards for easy sharing
  • Customizable scoring criteria
  • Objective call quality ratings and comparisons
  • Insightful summaries for coaching and reviews

How it Works

Call Upload
Upload your call recordings
Call Evaluation
Select a scoring template
Output
Get scorecards with key insights

Frequently Asked Questions

What formats do you support?
You can upload call recordings (MP3, WAV, M4A) or transcripts (TXT, DOCX, PDF)
How is the quality score calculated?
It’s based on a combination of industry benchmarks, communication best practices, and behavior models.
Can I customize the criteria?
Yes. You can select from preset industry templates or define your own.

Upload your first call and get a scorecard in seconds.

Use This Tool

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Enterprise grade security
Your conversations are sensitive.
We engineered for that.
256-bit AES and 256-bit SSL/TLS encryption
Regular impact assessments
No AI training with your data
PII/PHI Redaction
SOC 2 Type II
Certified
HIPAA
Compliant
GDPR
Compliant
AWS Partner
Verified
Google Cloud
Partner

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