Insight7 Introduces Call Performance Metrics: Instant Feedback for Sales and CX Teams
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Kehinde Fatosa - 10 min read
Reviewing how calls went shouldn’t take longer than the calls themselves.
Today, we’re announcing Insight7 Call Performance Metrics!
Now it’s easier than ever to evaluate, measure, and improve how your team handles conversations—whether it’s sales, customer success, or any role where performance matters.
What’s New
Call Performance Metrics gives you instant, actionable insights on every conversation:
- Track essential call metrics – Talk time, words per minute, filler words, speaker balance.
- Score performance against benchmarks – Compare calls to standards based on call type (sales, support, interviews).
- Get actionable suggestions with evidence – Know exactly what to improve and why
Everything happens directly in your call library. No projects required.
How It Works
- Open any call in your library
- See performance metrics instantly
- Get coaching points in seconds
That’s it.
Why This Matters
Call reviews work best when feedback is fast.
Previously, evaluating a call meant creating a project, configuring criteria, and waiting for analysis. That’s fine for structured reviews—but it slowed down the moments that matter most: right after a call ends, or when you’re spot-coaching a rep.
Now:
- Managers can coach immediately
- Reps can self-review and improve faster
- Teams spend less time on setup, more time on action
Built for Real Scenarios
Call Performance Metrics works whether you’re:
- Reviewing a single sales call
- Coaching a support agent
- Analyzing a customer conversation
- Spot-checking performance before a big meeting
Projects are still great for deeper analysis—but when you just need quick answers, they’re right there.
Get Started
Call Performance Metrics is live now in Insight7.
Open your call library, select any call, and start evaluating instantly.
Because understanding how a call performed should be fast, simple, and actionable, every single time.
