Jan 9, 2026 – Instant Call Performance Metrics
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Kehinde Fatosa - 10 min read
Reviewing how calls went shouldn’t take longer than the calls themselves.
We just shipped Call Performance Metrics in Insight7, and it changes how you evaluate conversations.
Whether you’re coaching sales reps, supporting customers, or conducting interviews, you now get instant performance insights on every call. No setup. No waiting.
What you get
Call Performance Metrics gives you actionable feedback the moment you need it:
- Essential metrics at a glance – Talk time, words per minute, filler words, speaker balance
- Performance scoring – Compare calls against benchmarks based on type (sales, support, interviews)
- Coaching points with evidence – See exactly what to improve and why
Everything lives in your call library. No projects required.
How it works
- Open any call
- See performance metrics instantly
- Get coaching points in seconds
That’s it.
Why it matters
The best feedback happens fast, right after a call ends or when you’re coaching in the moment.
Before, evaluating calls meant creating projects, configuring criteria, and waiting for analysis. That workflow is still there for deeper reviews, but it slowed down the quick checks that matter most.
Now managers can coach immediately. Reps can self-review faster. Teams spend less time setting up, more time taking action.
When to use it
Call Performance Metrics works for:
- Reviewing a single sales call
- Coaching a support agent on the spot
- Analyzing customer conversations
- Spot-checking performance before a big meeting
Projects are still great for structured analysis. But when you need quick answers, they’re right there.
Available now
Call Performance Metrics is live in Insight7. Open your call library, select any call, and start evaluating.
Because understanding how a call performed should be fast, simple, and actionable, every single time.
