Automated Call Transcript Summarization: Achieving Precision with Configurable Templates 
The problem - Teams came to us for speed. They had call transcripts and needed…
Bella WilliamsDecember 18, 2025
A Week, an Idea, and an AI Evaluation System: What I Learned Along the Way 
How the Project Started I remember the moment the evaluation request landed in my Slack.…
lekan GaniyuDecember 18, 2025
How to Integrate AI In Customer Service Workflows 
AI is transforming how customer service teams operate, but for many leaders, knowing where to…
Kehinde FatosaOctober 30, 2025
Spotting Call Issues Quickly: Why Speed Is Critical for Call Quality
In most teams, evaluating calls is like playing detective in the dark. You press play.…
Kehinde FatosaJuly 29, 2025
Why You Should Stop Tagging Calls by Keywords
If you're tagging calls or survey responses with words like "pricing", "delay", or "cancel", you're…
Kehinde FatosaJuly 11, 2025
The 10-Minute Job: How to Summarize Customer Calls Without Losing Insight
Many teams still spend too much time trying to summarize customer calls. Even worse, they…
Kehinde FatosaJuly 11, 2025
