Spotting Call Issues Quickly: Why Speed Is Critical for Call Quality 
In most teams, evaluating calls is like playing detective in the dark. You press play.…
Kehinde FatosaJuly 29, 2025
Why You Should Stop Tagging Calls by Keywords
If you're tagging calls or survey responses with words like "pricing", "delay", or "cancel", you're…
Kehinde FatosaJuly 11, 2025
The 10-Minute Job: How to Summarize Customer Calls Without Losing Insight
Many teams still spend too much time trying to summarize customer calls. Even worse, they…
Kehinde FatosaJuly 11, 2025
