Call Analytics Index

Top Performer Patterns: The Data Behind Consistent Excellence

Out team at Insight7 analyzed over 6,209 sales conversations and identified the exact sales rep performance metrics that top performers consistently meet.

Extracting Gold from Conversations: The Hidden Challenges of Transcript Analysis

Did you know that analyzing a transcript conversation isn’t straightforward? Well, neither did I! 🤷🏽‍♂️ When I first started building...

AI, AI Tools, AI-Driven Call Evaluation, AI-Driven Call Reviews, Analysis AI tools, Insights Academy, Our Perspectives, Product, Product Development, Score Card

A Week, an Idea, and an AI Evaluation System: What I Learned Along the Way

How the Project Started I remember the moment the evaluation request landed in my Slack. The excitement was palpable—a chance...

Industry, Manufacturing

Improving Complex B2B Sales Calls with Call Analytics Tools

B2B sales calls today aren’t what they used to be. Gone are the days when a single decision-maker could greenlight...

Industry, Manufacturing

How Real-Time QA Call Analytics Improves Supply Chain Efficiency

In the realm of supply chain management, maintaining seamless communication with suppliers is paramount. Real-time Quality Assurance (QA) Call Analytics...

Industry, Insurance

How Call Analytics Uncovers Voice of the Customer in Insurance

In the insurance industry, customer satisfaction is no longer a nice-to-have—it’s a defining competitive edge. Whether in health, auto, or...

How-To Guide

How to Use Sales Call Evaluations to Drive Rep Accountability

Sales Call Accountability is essential for maintaining a high-performance sales team. Conducting thorough sales call evaluations creates a culture of...

How-To Guide

How Customer Call Analytics Improved SDR Ramp-Up Time by 40%

Customer call analytics refers to the systematic analysis of interactions between sales development representatives (SDRs) and potential customers. This process...