Skip to main content
Call Evaluation Tool

Call Quality Monitor

Instantly score your sales or support calls against industry-specific quality standards.

What This Tool Does

Upload a call or transcript and get an AI-generated quality score based on proven QA benchmarks in your industry.
No guesswork; just clear, actionable scorecards that highlight what worked and what needs improvement.

Key Features

  • AI-powered QA evaluation tailored to your industry
  • Downloadable call scorecards for easy sharing
  • Customizable scoring criteria
  • Objective call quality ratings and comparisons
  • Insightful summaries for coaching and reviews

How it Works

Frequently Asked Questions

What formats do you support?
You can upload call recordings (MP3, WAV, M4A) or transcripts (TXT, DOCX, PDF)
How is the quality score calculated?
It’s based on a combination of industry benchmarks, communication best practices, and behavior models.
Can I customize the criteria?
Yes. You can select from preset industry templates or define your own.

Upload your first call and get a scorecard in seconds.

Hear from our customers

Browse Other Tools