Call Performance 7 How to Set Up Performance Alerts How To Track Agent Performance Trends Over Time How to Search Assessments by Agent How To View Individual Call Breakdowns How To Choose The Right Evaluation Template How To Create Custom Evaluation Criteria How To Use Evaluation Templates
Qualitative Analysis 8 How To Use The Analysis Grid How To Create Highlights from Calls How To Extract Quotes From Conversations How To Identify Themes Across Conversations How To Upload Multiple Calls At Once How To Use Ask Sev (AI Assistant) How To Create Journey Maps From Calls How To Extract Insights From Calls
Integrations 7 How to Sync OneDrive with Insight7 How to Sync Google Drive with Insight7 How to Connect RingCentral to Insight7 How to Connect Google Meet to Insight7 How To Connect Microsoft Teams To Insight7 How to Connect Slack to Insight7 How to Connect Your Zoom Account to Insight7
Dashboards 5 How to Use the Compliance Risk Dashboard and Monitor Regulatory Adherence How to Use the Customer Experience Dashboard and Analyze CX Metrics How To Use The Marketing Intelligence Dashboard How To Use The Sales Analytics Dashboard How To Use The Performance Evaluation Dashboard
Templates 24 How to Develop Voice of Customer Reports From Calls How to Create Customer Journey Maps From Calls How to Identify Retention Risk Signals In Customer Conversations How to Create a Customer Support Experience Scorecard How to Improve Agent-Customer Interactions How to Evaluate Customer Service Agent Performance How to Create FAQ Pages from Voice of Customer (VOC) Data How To Spot Market Trends In Conversations How To Understand Market Needs From VOC How to Create a SWOT Analysis from Customer Conversations
