Use Cases

Marketing teams often rely on surveys, focus groups, or web analytics to understand customers, but…

Maintaining consistent quality across support, sales, and service teams is challenging when reviewing calls manually.…

Managing team performance goes beyond KPIs and spreadsheets. Every customer interaction contains signals about agent…

Every customer conversation is more than a transaction, it’s a learning opportunity. Supervisors and managers…

Every customer conversation holds clues about future revenue - subtle signals of intent, hesitation, or…

Customer support conversations are one of the richest sources of insight in any organization. Every…