Customer Insights and CX Strategy To Boost Profitability With Camilla Ferreira – Part 2 
When we think about customer support, it’s often labeled a cost center, a necessary expense…
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The 10-Minute Job: How to Summarize Customer Calls Without Losing Insight
Many teams still spend too much time trying to summarize customer calls. Even worse, they…
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5 Habits of High Performing Customer Facing Teams
In today’s competitive landscape, customer facing teams must go beyond guesswork and outdated reports. The…
Kehinde FatosaJuly 11, 2025
Customer Insights and CX Strategy To Boost Profitability With Camilla Ferreira
When the pandemic hit, Uber Eats faced a crucial challenge: maintaining profitability. By leveraging customer…
Kehinde FatosaMay 21, 2025
Top 5 Call Monitoring Services for Quality Assurance: What to Consider 
Effective communication is crucial for businesses striving for exceptional customer experiences. One of the best…
Bella WilliamsSeptember 5, 2024
Top 5 Call Center Automation Trends to Follow in 2024
As businesses look to enhance their customer service experience, 2024 Call Center Automation Trends are…
Bella WilliamsSeptember 5, 2024
Creating a Call Center Quality Program: 6 Steps to Achieve Excellence
Call Center Excellence is a vital component of delivering outstanding customer service in today’s competitive…
Bella WilliamsSeptember 5, 2024
How to Develop a Call Center Performance Improvement Plan: 7 Steps to Success
Call Center Optimization is essential for organizations aiming to enhance customer interactions and improve service…
Bella WilliamsJanuary 30, 2025
Top 7 Call Center Reporting Metrics to Track for Data-Driven Decisions
Essential Call Metrics play a crucial role in optimizing call center performance and enhancing the…
Bella WilliamsSeptember 5, 2024
7 Best Practices for Implementing Call Center Quality Assurance Programs
Implementing effective call center QA best practices is essential for enhancing customer interactions and improving…
Bella WilliamsSeptember 5, 2024
