Leveraging AI for Enhanced Quality Assurance in Customer Service 
In an era where personalized customer experiences dictate business success, the role of quality assurance…
Kehinde FatosaOctober 10, 2025
Using Voice Of Customer Analytics To Uncover Insights
Most teams still rely on survey data - NPS, CSAT, CES - to measure customer…
Kehinde FatosaOctober 7, 2025
Customer Experience Insights| Turn CX Pain Points Into Revenue
Customer experience (CX) is often described as a journey. But for many organizations, that journey…
Kehinde FatosaSeptember 12, 2025
Turning Customer Calls Into CX Insights That Drive Revenue
Every business is sitting on a gold mine of customer calls, but most teams are…
Kehinde FatosaSeptember 9, 2025
How Culture Shapes Customer Experience Impact- With Annette Franz
On this episode of The Insight Frontier, we’re joined by Annette Franz, a recognized leader…
Kehinde FatosaSeptember 1, 2025
Boost Your Revenue Forecasting with AI Driven Call Analytics Software 
How AI Call Analytics Software Supports Long-Term Revenue Forecasting In today’s competitive business environment, AI…
Bella WilliamsAugust 15, 2025
Customer Sentiment Analysis: How to Use Call Analytics Effectively Over Time
In today’s competitive business landscape, understanding how customers feel about your brand, products, and services…
Bella WilliamsAugust 14, 2025
Tracking Conversion Drop-Offs with AI Call Analytics
Tracking Conversion Drop-Offs with AI Call Analytics Understanding customer interactions is vital for B2B companies…
Bella WilliamsAugust 14, 2025
Sales Call Analytics: How to Identify and Close Skill Gaps
How to Identify and Close Skill Gaps with Sales Call Analytics Identifying and closing skill…
Bella WilliamsAugust 14, 2025
How Inbound Call Analytics Reduces Missed Follow Up Opportunities
In today’s hyper-competitive B2B environment, every customer interaction matters, especially inbound calls, which often represent…
Bella WilliamsAugust 14, 2025
