7 Ways to Use Qualitative Data in Excel for Robust Analysis 
Qualitative data, often comprising open-ended text from interviews, surveys, focus groups, or observational notes, holds…
Bella WilliamsJuly 29, 2025
AI Call Analysis: 8 Best Tools for Recording & Analyzing Customer Calls
Every business thrives on understanding its customers. But let's be honest, those countless hours of…
Bella WilliamsJuly 23, 2025
Why Companies Struggle With Customer Insights – With Sandra Cruz 
Everyone talks about “being customer centric.” But few know how to turn that talk into…
Kehinde FatosaJuly 10, 2025
How to Visualize Conversation Quality Across Touchpoints
Conversation Quality Mapping serves as a crucial tool for understanding the nuances of communication within…
Bella WilliamsApril 2, 2025
How to Visualize Agent Improvement Trajectories Over Time
Agent Progress Visualization serves as a critical tool in tracking the journey of improvement over…
Bella WilliamsApril 2, 2025
How to Validate Your Voice of Customer Hypotheses With QA Trends
Understanding customer insight validation is crucial in today’s competitive market. Companies increasingly gather customer signals…
Bella WilliamsApril 2, 2025
How to Validate CX Hypotheses Using QA Review Data
QA-Driven Hypothesis Validation in CX marks a significant evolution in customer experience strategies. With the…
Bella WilliamsApril 2, 2025
How to Use Transcripts to Validate Support Playbooks
Transcript Validation Strategy in Support Playbooks is crucial for optimizing customer interactions and improving overall…
Bella WilliamsApril 2, 2025
How to Use Transcripts to Train AI Chatbots With Real Conversations
Transcript-based training is a powerful approach that transforms how AI chatbots learn from human interactions.…
Bella WilliamsApril 2, 2025
How to Use Transcripts to Map the Real Customer Journey
Customer Journey Mapping begins with understanding the intricate paths customers take while interacting with your…
Bella WilliamsApril 2, 2025
