Turn Your Customer Complaints Into Revenue – With Sandra Cruz 
Before you introduce a new process, launch a tool, or rework your onboarding playbook, ask…
Kehinde FatosaJuly 9, 2025
Sample Call Center Quality Monitoring Form: A Guide 
The Call Center Quality Monitoring Form is more than just a checklist; it's the compass…
Bella WilliamsJuly 27, 2025
Your Blueprint for Building a Powerful Call Center Quality Scorecard Template
In today’s customer-centric world, a call center quality assurance scorecard is essential for measuring and…
Bella WilliamsJuly 27, 2025
3 Questions to Ask in Sales Calls to Uncover Objections Early
If you’ve spent any time in sales, you know objections are part of the game.…
Kehinde FatosaJuly 29, 2025
3 Questions to Ask in Onboarding Calls to Ensure Customer Success
Getting new customers onboarded isn’t just a routine task, it’s a critical moment that sets…
Kehinde FatosaJuly 10, 2025
3 Questions to Ask in Sales Calls to Uncover Objections Early
If you’ve spent any time in sales, you know objections are part of the game.…
Kehinde FatosaJuly 29, 2025
Mastering the 15 Minute Client Intake Call
In the fast paced world of client services, the initial intake call is more than…
Kehinde FatosaJuly 29, 2025
Customer Insights and CX Strategy To Boost Profitability With Camilla Ferreira – Part 2
When we think about customer support, it’s often labeled a cost center, a necessary expense…
Kehinde FatosaJuly 29, 2025
The 10-Minute Job: How to Summarize Customer Calls Without Losing Insight
Many teams still spend too much time trying to summarize customer calls. Even worse, they…
Kehinde FatosaJuly 11, 2025
5 Habits of High Performing Customer Facing Teams
In today’s competitive landscape, customer facing teams must go beyond guesswork and outdated reports. The…
Kehinde FatosaJuly 11, 2025
