Upload a call or transcript and get an AI-generated quality score based on proven QA benchmarks in your industry. No guesswork; just clear, actionable scorecards that highlight what worked and what needs improvement.
Key Features
AI-powered QA evaluation tailored to your industry
Downloadable call scorecards for easy sharing
Customizable scoring criteria
Objective call quality ratings and comparisons
Insightful summaries for coaching and reviews
How it Works
Call Upload
Upload your call recordings
Call Evaluation
Select a scoring template
Output
Get scorecards with key insights
Frequently Asked Questions
What formats do you support?
You can upload call recordings (MP3, WAV, M4A) or transcripts (TXT, DOCX, PDF)
How is the quality score calculated?
It’s based on a combination of industry benchmarks, communication best practices, and behavior models.
Can I customize the criteria?
Yes. You can select from preset industry templates or define your own.
Upload your first call and get a scorecard in seconds.
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
