Template

Call Coaching ROI Calculator

Know exactly what manual call review costs you, and what automation could save. Quantify labor costs, coverage gaps, and potential ROI in minutes with a proven calculation framework.

Key Features

Current cost calculator for manual QA time, labor expenses, and coverage gaps
Automation benefits estimator with 60% time savings baseline and expanded coverage scenarios
Multi-benefit ROI model including time savings, compliance risk reduction, revenue impact, and retention
Payback period calculator to determine when you’ll break even
Quick assessment criteria
One-page executive summary template to present your business case

How it Works

Calculate

Gather your current systems and stakeholder info.

Assess

Use the diagnostic questions and templates to evaluate vendors.

Estimate Benefits

Calculate time savings and performance gains

Act

Download the completed kit and use it to guide your pilot decision.

Frequently Asked Questions

What's included in the call coaching ROI calculator?

Direct time savings, compliance risk reduction, revenue improvements from better coaching, and agent retention benefits. You can customize which factors apply to your situation.

Can I customize the assessment for my organization?

Absolutely. The template allows customization for your team

What team size needs call analytics?

The calculator includes assessment criteria. Generally, strong ROI requires 25+ agents, but high-compliance or high-revenue environments may benefit with smaller teams.

Hear from our customers

“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”

“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”

“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”

“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”

“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”