Insight7 Launches Call Analytics 2.0: AI Powered Analytics For Modern Customer Teams

Insight7  eliminates manual call review while accelerating team performance through real-time coaching intelligence
GAINESVILLE, FLA, Oct 22, 2025, Insight7 a leading provider of call analytics solutions, today announced the launch of Call Analytics 2.0, an AI-powered coaching platform designed to help customer success, support, and sales teams extract actionable insights from every customer conversation without adding manual review time.

For years, customer facing teams have struggled with an avalanche of call data but minimal insight. Call recordings accumulate in systems, critical moments are forgotten, and managers spend countless hours reviewing calls without systematic improvement in team performance. Call Analytics 2.0 addresses this challenge by transforming every customer interaction into a live feedback loop that reveals performance patterns, coaching opportunities, and skill gaps in seconds.

“Traditional call analytics tools tell you what happened, but they don’t tell you what to do about it,” said Odun Odubanjo, CEO and Co-founder  at Insight7. “Call Analytics 2.0 is fundamentally different, it’s an AI coach built directly into your call stack that provides personalized, actionable guidance for every team member while giving managers complete visibility into team performance and trends.”

Key Features and Capabilities

• AI-Powered Coaching Tips: Receive personalized, AI-generated feedback tailored to individual coaching styles and each representative’s specific development areas.
• Review & Coaching Assessments: Evaluate calls side by side with comprehensive performance tracking that identifies skill gaps and measures improvement over time.
• Collaborative Workflows: Enable team collaboration with integrated notes, comments, and follow-up tracking directly within call recordings.
• Dedicated Rep Logins: Provide every team member with personalized dashboards and self-directed training resources.
• Global Dashboards: Deliver enterprise-wide visibility into insights, trends, and performance metrics across entire organizations.
• Intelligent Alerts: Automatically detect and notify managers of key moments, compliance issues, or critical situations requiring immediate attention.
• Automated Team Workflows: Seamlessly integrate with existing tech stacks to trigger CRM updates, create support tickets, and distribute insights across platforms.
• HIPAA Compliance: Ensure secure handling of healthcare and other sensitive data with enterprise-grade security and compliance features.Call Analytics 2.0 is available immediately for customer success, support, and sales teams. Organizations interested in learning more can visit Insight7

ABOUT INSIGHT7

Insight7 is the developer of Call Analytics 2.0, an AI powered conversation intelligence platform built for customer teams. Designed to support a wide range of use cases, including quality assurance, performance evaluation, coaching, and compliance, Insight7 helps organizations turn thousands of customer calls into actionable insights. Built for everyday business users, the platform empowers cross functional teams to evaluate conversations at scale, drive continuous improvement, and make faster, smarter decisions. Founded by former Shopify product leader Odun Odubanjo, Insight7 is based in Gainesville, Florida, with a globally distributed team. Learn more at www.insight7.io.