Skip to main content

Test Message Resonance: Find Out Which Messages Stick — and Which Ones Fall Flat

TL;DR: What this template does

This template analyzes recorded sales or campaign calls to identify which messages resonated most — and which didn’t land.
Upload voice-of-customer interactions, and get a report showing emotional responses, confusion triggers, and quote-backed insights.

Why resonance matters more than delivery

It’s not just what you said — it’s what they heard.

This template helps you measure message effectiveness in real conversations, so you can sharpen, replace, or double down.

Definition: Message resonance is the degree to which language or positioning connects emotionally or cognitively with your audience — observable through reactions, follow-up questions, and tone.

How does this template work?

Step 1: Upload Campaign or Sales Call Recordings
  • Works with demo calls, webinars, outbound pitch recordings, etc.
  • Accepts audio, video, or transcripts
  • Best with 8–15 calls per message variant or campaign
Step 2: Extract Customer Insights
  • AI tags tone shifts, hesitation, follow-up requests, objections
  • Detects emotional language that signals engagement or rejection
  • Maps moments of resonance by message type and placement
Step 3: Output — Message Resonance Report
  • Chart of what landed vs. what didn’t
  • Sentiment heatmap across message stages
  • Downloadable for marketing, product, and enablement teams

What benefits does this template provide?

BenefitDescriptionImpact
Sharper MessagingImprove campaign clarity and reduce copy confusionBoost conversion + trust
Campaign OptimizationKnow what works before scaling spendSave time and budget
Enablement InsightsTrain reps on what actually connectsImprove sales performance
Language TestingRun A/B tests based on real reactionsFaster iteration cycles

How do different teams use this template?

PMMs — Optimize core messages pre-launch
Growth Marketers — Tune landing pages, ads, and emails
Sales Enablement — Train reps using real win/loss language patterns
Founders — Validate early-stage pitch copy with live reactions

Frequently Asked Questions

How does Insight7 decide what “falls flat”?
It flags language that’s ignored, misunderstood, or met with skepticism — and scores it lower in terms of emotional impact or follow-up engagement.
Does this analyze body language or just language?

Language only — but it’s deeply tuned to verbal and tonal cues.

How does this differ from click testing or surveys?

It’s behavior-based — not hypothetical. You’re seeing real-world responses, not guesses.

What Teams Are Saying

“This helped us spot exactly where prospects got confused — and which message finally clicked. We adjusted fast and saw results immediately.”


— Ryan Levander, Research Consultant

Want to test messaging the way your audience actually hears it?

Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.