Case Study

How TripleTen Standardized Soft Skills Evaluation and Scaled Call Reviews with Confidence

Industry: E‑Learning/EdTech

Summary

Problem Insight7 solves: Insight7 enables TripleTen to simplify and customize their call evaluation process, eliminate confusion around soft skills scoring, and surface critical insights from large volumes of call data, while providing visual reporting and seamless CRM integration to drive confident, data backed decisions.

ROI

Time Savings: TripleTen cut down the time spent on evaluating each call by automating checklists and simplifying scoring, freeing up hours for higher value work.

Operational Efficiency: What was once a fragmented, manual process is now streamlined, enabling teams to evaluate more calls with fewer resources.

Insight Accuracy: With transparent criteria and structured soft skills evaluation, TripleTen now makes more confident, objective decisions.

Scalability: The ability to customize evaluation metrics and integrate with CRM systems means insights are not only faster, they’re also immediately actionable across the organization.

Company Profile

TripleTen is an online bootcamp that trains beginners for entry-level roles in tech, offering part-time programs in software engineering, QA, data science, cybersecurity, BI analytics, UX/UI design, and automation. However, as TripleTen grew, so did the challenge of consistently evaluating communication and soft skills across a larger, more diverse student base.

The Challenge

As TripleTen expanded, its team struggled to keep evaluation processes consistent, transparent, and scalable. The existing system lacked integrated checklists, making it difficult to apply clear, repeatable criteria across conversations. Scoring was often unclear, leading to confusion around what constituted strong performance and raising questions about fairness.

Manual reviews were time consuming and made it easy to overlook key trends or patterns across interactions. TripleTen needed a more structured, customizable solution, one that would save time, reduce ambiguity, and surface the insights needed to drive continuous improvement.

The Solution

To address these challenges, TripleTen turned to Insight7. This AI powered platform introduced key capabilities that helped standardize assessments and unlock deeper insights:

Custom Criteria Templates: Insight7 made it easy to define and apply clear, consistent communication criteria, removing ambiguity and aligning teams on what to look for.

Soft Skills Transparency: Built in scoring logic clarified how soft skills are measured, helping eliminate confusion around performance thresholds.

Checklist Integration: Teams could now use structured checklists directly within the platform, streamlining reviews and ensuring nothing critical was overlooked.

CRM Ready Insights: Insight7 connected directly with TripleTen’s existing systems, turning qualitative observations into data that could be tracked, shared, and acted on.

The Outcome

The implementation of Insight7 fundamentally changed how TripleTen approached communication quality and performance tracking:

Time Reclaimed: Tasks that once required hours of manual review were completed in a fraction of the time, allowing the team to focus on higher-impact work.
Clarity in Performance Standards: With more structured data and transparent scoring, there was less ambiguity about what strong communication looked like.
Greater Consistency: Assessments became more aligned across reviewers and teams, reducing variability and increasing confidence in results.
Actionable Trends: The team could now spot recurring gaps and strengths across conversations

The impact of Insight7 was immediately apparent to the team.

Looking Ahead

By adopting Insight7, TripleTen has not only streamlined its approach to communication assessment but also laid the groundwork for more consistent, insight driven decision making across the organization. The platform now serves as a reliable engine for identifying trends, aligning teams, and turning unstructured conversations into measurable improvement opportunities.

As TripleTen continues to grow and expand its impact in the tech education space, Insight7 remains a critical partner in maintaining quality at scale. With greater visibility, speed, and clarity, the team is better equipped than ever to support its mission of preparing students for real world success, one clear insight at a time.